Forum Discussion
Cannot connect to an on prem 2019 Exchange mailbox
By the way, I'm running a Win 11 Pro 23H2 laptop. I also installed a Win 10 Pro VM on my laptop and am experiencing the exact same behaviour.
Got the same symptoms on random users on my domain. OWA and mobile work fine, Oulook doesn't create the profile! Different Office versions, different OS, different connections, all tests return positive results, try to add an Outlook profile, get to type of server selection "Echange" then always get "a problem ocurred! Try again" message! I've checked GPO's, disabled O365 autodiscover, etc, same results!
Just the other day, I was having this same issue on a customer's PC and someone suggested trying the following. It worked! I then tried it on my home computer, it worked too.
- Open ‘Mail’ in the old style control panel, create a new profile adding a profile a name then click OK.
- Once the Account setup page opens, instead of configuring it, click the cancel button. You’ll get a small dialog box come up asking if you want to create the profile with no email accounts. Agree by clicking OK.
- Click OK again to close the Mail applet, now open Outlook and go through the mail setup wizard in the usual way.
