An error occurred while trying to get the address book server. Exchange 2019

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New Contributor

Hello, First time post, hopefully someone can give me a hand with an issue I can't get on top of.

 

Unable to create new connections to Exchange Server using Outlook Anywhere functionality - existing connections which were created before the error work OK.

 

Error:

An error occurred while trying to get the address book server.

Additional Details
An RPC error was thrown by the RPC Runtime process. Error -532462766 -532462766 RPC Status: -532462766 -532462766

 

Microsoft Remote Connectivity Analyzer Results

 

Screenshot 2021-03-10 150519.png

No errors in application log on Exchange Server.

MS Activesync working OK along with OWA. Internal Outlook access working OK too.

 

Exchange Version: 15.2 (Build 792.3) running on Server 2019 Standard

 

Any assistance would be greatly appreciated.

 

Thanks.

 

7 Replies

We have just upgraded to Exchange 2019 CU8 (with the new Exchange Security patch) and we are getting the exact same issue.

 

It looks like any time that the test is run, we get a TLS error on the server (event ID 36874).

 

This has only started happening since the CU8 install and the security patch.

@Saffysav1981 

 

That is the same situation as I'm in Staffsav1981. 

Thanks for your input.

@ShaneLovell We are seeing the exact same thing running Version 15.1 ‎(Build 2176.2)‎ (Exchange 2016 on Server 2016 Standard)

Seems like this is happening since upgrading to the lasted CU19 + Security Update.

Feedback if you find a resolution would be appreciated.

Ditto with Exchange 2016, CU 19, security patch on Windows 2012R2

@ShaneLovell 

I have the same problem after installing CU19 and KB5000871.  I am also unable to login to OWA and EAC, is anyone else having this problem?

I see they released CU 20 yesterday

Bei uns genau das gleiche Problem (Exchange 2013 CU23. Outlook Connectivity Test bringt ebenfalls
Fehler:
Beim Abrufen des Adressbuchservers ist ein Fehler aufgetreten.
Weitere Details
Ein RPC-Fehler wurde vom RPC-Runtime-Prozess ausgelöst. Fehler -532462766 -532462766 RPC Status: -532462766 -532462766
Hallo,
Selbes Problem,
Exchange 2016 CU19 Version 15.1 (Build 2176.2) + Security Patch KB5000871.
OAB funktioniert nicht - Outlook meldet Fehler 0x8004010F
OAB ist richtig eingerichtet.
Test von „RPC over http“ meldet folgenden Fehler:
Ein RPC-Fehler wurde vom RPC-Runtime-Prozess ausgelöst. Fehler -532462766 -532462766 RPC Status: -532462766 -532462766

Same Problem,
Exchange 2016 CU19 Version 15.1 (Build 2176.2) + Security Patch KB5000871.
OAB not working - Outlook error 0x8004010F
OAB is correct configured.
Test with „RPC over HTTP” throw this error:
An RPC error was thrown by the RPC Runtime process. Error -532462766 -532462766 RPC Status: -532462766 -532462766