Opening an excel file protected view excel 2016 shows a values then enable it is shows #name?

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Problem with Excel 2016 and need a resolution.  When our users open an excel file that has been emailed to us and has external links behind the values, it shows these values but when I press the enable edit button on the protected view banner all the values turn to #name?,


I have turned protective mode off and its still the same.


Excel 2013 users have not got this problem i.e. it shows the values.  So its a problem with Excel 2016.


There must be a solution to this.


Help !

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