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AndrewC66
Copper Contributor
Sep 10, 2023
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Office Help Your organizations administrator turned off the service required to use this feature

Hello. I have just installed Office 365 on a new laptop.~I have a family plan.   When I click on help I get this error;   The command isn't available. Your organizations administrator turned off...
  • Margaret_Farmer's avatar
    Nov 20, 2024

    RichDSP 

     

    Hello,

    Thank you for reaching out to us. I have added some information that you might find helpful pertaining to your question. Nonprofits can use the Azure credits to purchase all Azure workloads created by Microsoft (excluding Azure Active Directory, which is licensed under Enterprise Mobility and Security). You can view the whole list of services on the Azure services page

    The sponsored Grant creates its own Azure Subscription tied to the nonprofit account. It will have its own billing profile and credit applied. You should be able to select the Azure Sponsorship Subscription in Syntex to set up your Back up in Microsoft Admin Center. You will need to create a resource group for the backup.  Here is some documentation to help you below.

     

    Microsoft 365 Backup Setup

    Set up Microsoft 365 Backup | Microsoft Learn

     

    Follow steps 2 and beyond to set up the back up. If you don't see the sponsorship subscription it may not have been activated, which helps set up the pay as you go, or it may have its own Azure sign in that isn't linked to the Microsoft 365 account. 

    I hope this information helps.

    All the best,

Resources

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I have just installed Office 365 on a new laptop.~I have a family plan.   When I click on help I get this error;   The command isn't available. Your organizations administrator turned off...","body@stringLength":"365","rawBody":"

Hello. I have just installed Office 365 on a new laptop.~I have a family plan.

 

When I click on help I get this error;

 

The command isn't available.

Your organizations administrator turned off the service required to use this feature.

 

Please can anyone help.

 

 

thanks

","kudosSumWeight":1,"postTime":"2023-09-10T13:03:35.527-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:office 365","text":"office 365","time":"2016-06-27T01:27:02.990-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3923476_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":27434},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello. I have just installed Office 365 on a new laptop.~I have a family plan.

 

When I click on help I get this error;

 

The command isn't available.

Your organizations administrator turned off the service required to use this feature.

 

Please can anyone help.

 

 

thanks

"},"Conversation:conversation:3923476":{"__typename":"Conversation","id":"conversation:3923476","solved":true,"topic":{"__ref":"ForumTopicMessage:message:3923476"},"lastPostingActivityTime":"2025-02-08T09:27:03.306-08:00","lastPostTime":"2025-02-08T09:27:03.306-08:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:3923476":{"__typename":"ModerationData","id":"moderation_data:3923476","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3923476_1":{"__typename":"Revision","id":"revision:3923476_1","lastEditTime":"2023-09-10T13:03:35.527-07:00"},"ForumReplyMessage:message:4218421":{"__typename":"ForumReplyMessage","id":"message:4218421","conversation":{"__ref":"Conversation:conversation:3923476"},"author":{"__ref":"User:user:722750"},"revisionNum":1,"uid":4218421,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ExcelGeneral"},"subject":"Re: Office Help Your organizations administrator turned off the service required to use this feature","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4218421"},"parent":{"__ref":"ForumReplyMessage:message:4218220"},"body":"

Dennisg2 

I'm not an all-knowing person and I don't speak for everyone here, like some people do.

It helps some and not others.

At the same time, I recommend being more specific about your issue before someone posts something in the forum.

Here's a little help: How I provide more Details.

 

I ​​wish you the best of luck with Excel.

","body@stringLength":"701","rawBody":"

 

I'm not an all-knowing person and I don't speak for everyone here, like some people do.

It helps some and not others.

At the same time, I recommend being more specific about your issue before someone posts something in the forum.

Here's a little help: How I provide more Details.

 

I ​​wish you the best of luck with Excel.

","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-08-13T22:46:46.102-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4218421_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6464},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwxMzI6MHxpbnQsNDMzMjIzMCw0MzMyMjMw","node":{"__ref":"ForumReplyMessage:message:4332230"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744326567512":{"__typename":"CachedAsset","id":"theme:customTheme1-1744326567512","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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AndrewC66 

The error message you are encountering, \"The command isn't available. Your organization's administrator turned off the service required to use this feature,\" typically indicates that certain features or functions in your Office 365 installation are restricted by the organization's policies or settings. This can happen even if you are using an Office 365 Family plan because the Office applications may be configured with default settings that apply to business or enterprise environments.

Here are some steps you can take to resolve this issue:

  1. Check Your Account: Ensure that you are signed in with the correct Microsoft account associated with your Office 365 Family subscription. Make sure you are not signed in with a work or organizational account.
  2. Verify Administrator Settings: If you are the administrator of your family plan, log in to the Microsoft 365 admin center (admin.microsoft.com) and check if there are any policies or settings that might be restricting certain features. Adjust the settings as needed to allow access to the Help feature.
  3. Check for Updates: Ensure that your Office applications are up to date. Outdated software might have compatibility issues with certain features. Go to File > Account > Update Options > Update Now to check for and install any available updates.
  4. Repair Office Installation: If the issue persists, you can try repairing your Office installation. To do this, go to Control Panel (or Settings in Windows 10), then Programs > Programs and Features. Find Microsoft Office 365 in the list, select it, and choose \"Change.\" From there, select \"Quick Repair\" or \"Online Repair.\"
  5. Use Office Online: If the problem persists, consider using Office Online (Office for the web) as an alternative. It provides most of the functionality found in the desktop Office applications and should not have the same restrictions.

Please note that if your Office 365 Family subscription is administered by someone else, like the primary account holder or another family member, they may have configured certain restrictions. In this case, you should communicate with them to understand and adjust these settings as needed. The text and steps were edited with the help of AI.

 

My answers are voluntary and without guarantee!

 

Hope this will help you.

Was the answer useful? Mark them as helpful and like it!

This will help all forum participants.

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The error message you are encountering, \"The command isn't available. Your organization's administrator turned off the service required to use this feature,\" typically indicates that certain features or functions in your Office 365 installation are restricted by the organization's policies or settings. This can happen even if you are using an Office 365 Family plan because the Office applications may be configured with default settings that apply to business or enterprise environments.

Here are some steps you can take to resolve this issue:

  1. Check Your Account: Ensure that you are signed in with the correct Microsoft account associated with your Office 365 Family subscription. Make sure you are not signed in with a work or organizational account.
  2. Verify Administrator Settings: If you are the administrator of your family plan, log in to the Microsoft 365 admin center (admin.microsoft.com) and check if there are any policies or settings that might be restricting certain features. Adjust the settings as needed to allow access to the Help feature.
  3. Check for Updates: Ensure that your Office applications are up to date. Outdated software might have compatibility issues with certain features. Go to File > Account > Update Options > Update Now to check for and install any available updates.
  4. Repair Office Installation: If the issue persists, you can try repairing your Office installation. To do this, go to Control Panel (or Settings in Windows 10), then Programs > Programs and Features. Find Microsoft Office 365 in the list, select it, and choose \"Change.\" From there, select \"Quick Repair\" or \"Online Repair.\"
  5. Use Office Online: If the problem persists, consider using Office Online (Office for the web) as an alternative. It provides most of the functionality found in the desktop Office applications and should not have the same restrictions.

Please note that if your Office 365 Family subscription is administered by someone else, like the primary account holder or another family member, they may have configured certain restrictions. In this case, you should communicate with them to understand and adjust these settings as needed. The text and steps were edited with the help of AI.

 

My answers are voluntary and without guarantee!

 

Hope this will help you.

Was the answer useful? Mark them as helpful and like it!

This will help all forum participants.

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NikolinoDE Why do you keep repeating yourself when the answer is obviously not helping some of us. I have the same issue as Dan-in-VA. I will also the support button gives me the same error blocked by the administrator I don't have.

Thank you,

Dennis

","body@stringLength":"465","rawBody":"

 Why do you keep repeating yourself when the answer is obviously not helping some of us. I have the same issue as Dan-in-VA. I will also the support button gives me the same error blocked by the administrator I don't have.

Thank you,

Dennis

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Hi NikolinoDE:

Thanks for your detailed reply to the original poster.  I had the same problem and came here looking for an answer.  Your first suggestion, \"Check your Account - make sure you are signed in\" solved the problem for me. I was not signed in.

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