Office Help Your organizations administrator turned off the service required to use this feature

Copper Contributor

Hello. I have just installed Office 365 on a new laptop.~I have a family plan.


When I click on help I get this error;


The command isn't available.

Your organizations administrator turned off the service required to use this feature.


Please can anyone help.




2 Replies
best response confirmed by Hans Vogelaar (MVP)


The error message you are encountering, "The command isn't available. Your organization's administrator turned off the service required to use this feature," typically indicates that certain features or functions in your Office 365 installation are restricted by the organization's policies or settings. This can happen even if you are using an Office 365 Family plan because the Office applications may be configured with default settings that apply to business or enterprise environments.

Here are some steps you can take to resolve this issue:

  1. Check Your Account: Ensure that you are signed in with the correct Microsoft account associated with your Office 365 Family subscription. Make sure you are not signed in with a work or organizational account.
  2. Verify Administrator Settings: If you are the administrator of your family plan, log in to the Microsoft 365 admin center ( and check if there are any policies or settings that might be restricting certain features. Adjust the settings as needed to allow access to the Help feature.
  3. Check for Updates: Ensure that your Office applications are up to date. Outdated software might have compatibility issues with certain features. Go to File > Account > Update Options > Update Now to check for and install any available updates.
  4. Repair Office Installation: If the issue persists, you can try repairing your Office installation. To do this, go to Control Panel (or Settings in Windows 10), then Programs > Programs and Features. Find Microsoft Office 365 in the list, select it, and choose "Change." From there, select "Quick Repair" or "Online Repair."
  5. Use Office Online: If the problem persists, consider using Office Online (Office for the web) as an alternative. It provides most of the functionality found in the desktop Office applications and should not have the same restrictions.

Please note that if your Office 365 Family subscription is administered by someone else, like the primary account holder or another family member, they may have configured certain restrictions. In this case, you should communicate with them to understand and adjust these settings as needed. The text and steps were edited with the help of AI.


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thanks for the help.


I found that the settings in the family admin were NOT set to allow online help (privacy settings)   And this has been overriding the settings in the local Office install.


changed the settings in the admin part, restarted office, and all is working .