Forum Discussion
Infinite Sign-In Redirect Loop on Power BI
Hi Community, I am stuck in an infinite sign-in redirect loop while trying to log into Power BI (app.powerbi.com). It repeatedly redirects between the login page and authentication screen without loading the dashboard.
Steps I have tried so far:
Cleared browser cache and cookies.
Tried accessing via Incognito / Private mode.
Checked third-party cookie settings.
Could you please guide on how to resolve this authentication redirect issue or if there is any tenant-level setting blocking access?
Thanks!
2 Replies
Because the loop survives cleared cookies, private browsing, and third-party-cookie changes, investigate Microsoft Entra instead of repeating browser cleanup. Reproduce once and note UTC time and account. An administrator should open Monitoring & health > Sign-in logs, filter by that user and time, and inspect the failure code, Resource, Authentication Details, Device Info, and Conditional Access tabs. Run Sign-in diagnostics on the matching event. A failed policy, unsatisfied MFA claim, federated identity redirect, or authentication-rewriting proxy can create a loop when Power BI shows no error. Confirm the user has a Power BI license and the service is enabled, then compare another licensed user on the same device and the affected user on another network. Check Microsoft 365 service health before changing policy; do not broadly exclude Power BI from Conditional Access. If logs show repeated success, capture request and correlation IDs plus a browser HAR and open Microsoft Support
The infinite sign-in redirect loop in Power BI is usually caused by cached Azure AD tokens, cookie conflicts, or tenant-level authentication policies. Try fix by clearing cached credentials, updating WebView2, and making sure tenant authentication URLs are HTTPS-secured.
https://learn.microsoft.com/en-us/power-bi/connect-data/desktop-troubleshooting-sign-in
