[Escalate from MS Community] We couldn't verify that you have the necessary permissions to upload...

[Escalate from MS Answers Community]

• ISSUE

I'm using Office on a Mac device. I use a personal account and not a corporate account. When I turn on the AutoSave feature, my documents are not saved to OneDrive. An "Upload Blocked - We couldn't verify that you have the necessary permissions to upload the file." error message appears.

The customer has tried logging out and back into OneDrive and uploading a newly created blank document. Again this prompt will appear.

• PRODUCT

Mac, Office, OneDrive, AutoSave

• URL

http://answers.microsoft.com/thread/fdc7535c-44fc-4b5a-8893-d4660715054e

Would you mind providing me with as comprehensive an answer as possible in one go?

Thank you so much！

----

Dear Microsoft Tech Community,

I'm Lingg, a Support Specialist at MS Answers Community. The Answers Community only handles fundamental issues. We typically ask customers to consult the Microsoft Tech Community for high-level technical questions.

I am working on my own on ways to improve Customer Satisfaction (CSAT). For Feature Inquiry type questions (e.g., Does product A support feature B?), I will initiate the inquiry directly on behalf of the customer. I will translate your response and forward it to the customer.

Your copyright is always strictly protected. I will indicate your name and title and provide the client with a link to this topic. All of the above are my personal actions. I voluntarily perform work above and beyond the call of duty to achieve high-quality customer service.

Thank you so much!

Best regards,

Lingg Gao
Microsoft Community Support Specialist