Copper Contributor

Hi Everyone,

Yesterday (20/09/2023) edge started to frequently crash with a STATUS_ACCESS_VIOLATION error. Only when using Microsoft Dynamics 365 Business Central (other web apps work fine). Any help for fixing this is appreciated!


Edge Version: 117.0.2045.36 (Official build) (64-bit)

OS: Windows 10 Pro

Version: 22H2

OS Build: 19045.3448

Experience: Windows Feature Experience Pack 1000.19044.1000.0


Microsoft Dynamics 365

Cloud version

Application Version: 22.4.59114.59220

Platform Version: 22.0

7 Replies

@ianknight2023 we're having exact same issues (for 1 user currently). Latest version of Edge, and W22H2

best response confirmed by ianknight2023 (Copper Contributor)
The issue is already being worked on. I have gathered everything here:


Thanks for the update. I did spot this before I started this discussion. The fix mentioned did not work me.

Even not the updated browser shortcut? People reported that (only) this worked for them.
In my Business Central Admin Center this morning there was a message about this issue. It restated the fixes you mentioned and also had instructions to turn off the windows accessibility feature "Text cursor indicator" which I had on. With that off Edge now works fine for me.
Thank you for your assistance.

Here is the full message
Message Summary
Following a recent update of Chromium based web browsers (Such as Edge and Chrome) to Chromium v117+ that took place in September 2023, some users may see error pages displaying Error Code: STATUS_ACCESS_VIOLATION when using the Business Central web client, regardless of Business Central version.

What action do I need to take?
If you encounter this issue, there are two potential workaround options to resolve the problem:
Disable the Accessibility feature:
If you are working in Windows, verify that the "Text cursor indicator" setting is turned off.
In Edge, open edge://accessibility in a new tab.
In Chrome, open chrome://accessibility in a new tab.
Disable Text metrics, Screen reader support, and HTML. Or try to disable Web accessibility instead, which might turn off the other options. (Note that your company admin settings might prevent changing these settings or cause the old setting to be restored shortly thereafter.)
Alternatively, add --disable-renderer-accessibility to your browser shortcut and restart the browser.
Why is this action needed?
We have identified that the update to Chromium v117+ introduced an accessibility feature which interferes with Business Central web client functionality. We have confirmed the issue with both the Edge and Chrome teams who are actively working on fixes for their browsers.

Thanks for letting me know! :beaming_face_with_smiling_eyes:
Seems like Microsoft just copied my blog content into the BC Admin Center with very little changes.

My blog post also mentioned turning off the windows feature, so probably you've read my post at a very early stage?
Anyway, I'm glad that it works!

who even uses edge :skull: