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"Sync is not available for this account" ??

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New Contributor

Hi,

 

I've downloaded the "final" version of Edge Chromium (79.0.309.65).

 

When I log into my work account, is says for a second, that the account is synchronizing, but then it says "Sync is not available for this account".

 

How can I force Edge to sync?

 

Thanks.

4 Replies
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Hi,
is your computer part of an on-premise Active Directory or Azure Active Directory?
if the former, Sync won't be available.
Sync is only available for AAD work accounts (with Enterprise roaming enabled) or for Free Microsoft accounts (@outlook.com @hotmail.com @live.com etc)

if you want to see under-the-hood related settings for Sync, you can paste this into your browser address bar: edge://sync-internals/

Highlighted

@HotCakeX 

 

Thanks for the link.

 

It says:

 

Error TypeDISABLED_BY_ADMIN
ActionSTOP_SYNC_FOR_DISABLED_ACCOUNT
URL 
Error Description

Microsoft Information Protection service is disabled

 

 

But I have not disabled anything.

 

Any idea to how enable it? 

 

Thanks.

Highlighted
It appears that it's disabled by your system administrator using a group policy that is rolled to all of the computers in your organization.
but just to be sure, please paste this into your browser address bar and tell me what you see:
edge://policy/
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