Forum Discussion
[SOLVED] Bug: Send Feedback function inside Edge insider can't take screenshot - Black screenshot
1. doesn't matter which website I'm clicking the Feedback smiley button on, it's all black.
2. Edge insider Version 79.0.287.0 (Official build) canary (64-bit)
3. Windows 10 build 18990 Insider
4. All drivers up-to-date.
- Thanks!
- Hi,
I just clean installed my Windows 10 and I'm on a newer insider fast ring build (18995), this is the first build after the 1 week bug bash, lots of bugs got fixed in this build.
I let the Windows update install proper drivers for my GPU (Intel IGPU 630), but I'm still having this problem, black screenshot in the send feedback window.
is there any way to produce a meaningful data dump for you guys to identify what's this issue about? I tried everything I could think of.
I'm on Edge insider Version 79.0.294.0 (Official build) canary (64-bit) now.
dstoreyMicrosoft
HotCakeX thanks for looking into this! We have a machine that can reproduce this issue now. We're working through some theories on what may be causing it. I'll update this thread when we've made progress.
Thank you again for reporting this issue and being an active member of our community.
- The problem has existed for a short while, now. Microsoft seems to be working on it. I have a two-monitor system. Neither screen used to show up in the screenshot. Now my left screen is picked up by Screenshot but not the main one.
- Hmm good to know thanks
- Ok, going to say something you Hate to hear.... I'm not having this problem, but I'm using light mode. Could it be just a "dark" mode bug?
Dennis5mileno it's okay, here:
Google Chrome Canary correctly catches the screen when I go through feedback report system in there.
I tried resetting all my flags to defaults as well, no luck.
When you set all flags to default did you also go in before reboot ( of the browser that is) and clear all caches? What I've done in the past when this has happened to me, is to clear caches before reboot and then once more after reboot..... This has not always worked, but has more times than not....
Dennis5mile
- This is still happening here,
since last time, i fresh installed my Windows 10,
fresh installed Edge insider canary,
right now i'm on Windows 10 insider fast ring build 19041
Edge insider canary Version 80.0.361.0 (Official build) canary (64-bit)
the only workaround, not solution, i found so far is to delete my user profile in Edge browser, sign out and sign in so that it creates a new user and then the problem is fixed, only for a while though. after 1 week or 2, the screenshot area AGAIN becomes black.
this info Should be helpful to pinpoint the problem and fix it once and for all. Deleted
any updates on this? still happening..
Windows 10, Edge Version 82.0.438.0 (Official build) canary (64-bit)
- dstorey
HotCakeX does this fix itself and come back intermittently, or does it constantly happen until you try to fix it in ways you mentioned previously? Does it only happen in Canary, or do you see it in other channels. We made a work around that we believe fixed the issue, but we may have to explore other root causes.
dstorey wrote:HotCakeX does this fix itself and come back intermittently, or does it constantly happen until you try to fix it in ways you mentioned previously? Does it only happen in Canary, or do you see it in other channels. We made a work around that we believe fixed the issue, but we may have to explore other root causes.
Hi,
it never goes away on its own, the only way to fix it is to clean uninstall Edge (delete user data during uninstall) OR remove my profile from Edge which also deletes my user data directory and then the black screenshot goes away, but after few days it always returns.
It's been happening on Canary only, as far as I remember. I'm mainly a canary user.
as you can see it's been happening on variety of Windows 10 builds, Edge versions and virtual machines.
If there is anything that you want me to try please just let me know, thanks
