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HotCakeX's avatar
HotCakeX
MVP
Sep 29, 2019
Solved

[SOLVED] Bug: Send Feedback function inside Edge insider can't take screenshot - Black screenshot

      1. doesn't matter which website I'm clicking the Feedback smiley button on, it's all black. 2. Edge insider Version 79.0.287.0 (Official build) canary (64-bit) 3. Windows 10 buil...
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  • dstorey's avatar
    dstorey
    Apr 06, 2020

    HotCakeX Yes, we just rolled out the fix to work around the issue on 31/3,  so it should be rolling out now 🙂

     

    Thank you for all your help and patience in making Edge better!

     

    David

dstorey's avatar
dstorey
Icon for Microsoft rankMicrosoft
Feb 27, 2020

HotCakeX does this fix itself and come back intermittently, or  does it constantly happen until you try to fix it in ways you mentioned previously? Does it only happen in Canary, or do you see it in other channels. We made a work around that we believe fixed the issue, but we may have to explore other root causes.  

HotCakeX's avatar
HotCakeX
MVP
Feb 27, 2020

dstorey 

dstorey wrote:

HotCakeX does this fix itself and come back intermittently, or  does it constantly happen until you try to fix it in ways you mentioned previously? Does it only happen in Canary, or do you see it in other channels. We made a work around that we believe fixed the issue, but we may have to explore other root causes.  

Hi,

it never goes away on its own, the only way to fix it is to clean uninstall Edge (delete user data during uninstall) OR remove my profile from Edge which also deletes my user data directory and then the black screenshot goes away, but after few days it always returns.

 

It's been happening on Canary only, as far as I remember. I'm mainly a canary user.

as you can see it's been happening on variety of Windows 10 builds, Edge versions and virtual machines.

 

If there is anything that you want me to try please just let me know, thanks