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itchick's avatar
itchick
Copper Contributor
Aug 28, 2019

We couldn't connect to the gateway because of an error. If this keeps happening, ask your admin

Hi,

I created Windows Virtual Desktop following this article:  https://docs.microsoft.com/en-au/azure/virtual-desktop/tenant-setup-azure-active-directory

I received no errors during the deployment.  However I cant RDP to the VM via 

https://rdweb.wvd.microsoft.com/webclient/index.html 
or the RemoteDesktop client.  

However I get the gateway error.



ErrorSource : RDBroker
ErrorOperation : LookupSessionHostPool
ErrorCode : -2146233088
ErrorCodeSymbolic : ConnectionFailedNoHealthyRdshAvailable
ErrorMessage : Could not find any SessionHost available in specified pool = ≤masked≥, due to either: sessions are not allowed, no healthy host (RDAgent did not report health information), session limit reached
on all SessionHosts in the pool or the pool is empty. Run Get-RdsHostPool and Get-RdsSessionHost cmdlets to get more information.
ErrorInternal : False
ReportedBy : RDGateway
Time : 8/28/2019 12:53:40 PM


Get-RDSSessionHost:
SessionHostName : WVD-0.masked.net
TenantName : Masked
TenantGroupName : Default Tenant Group
HostPoolName : WINDOWS VIRTUAL DESKTOP
AllowNewSession : True
Sessions : 0
LastHeartBeat : 8/28/2019 3:40:37 AM
AgentVersion : 1.0.1109.1000
AssignedUser :
OsVersion : 10.0.17763
SxSStackVersion : rdp-sxs190614002
Status : SxSStackListenerNotReady
UpdateState : Succeeded
LastUpdateTime : 8/27/2019 3:32:24 PM
UpdateErrorMessage :

 

I noticed SxSStackListenerNotReady but I see conflicting information around if the script is needed for this.  

Require assistance please. 

  • Rushabh's avatar
    Rushabh
    Copper Contributor
    Sep 09, 2019

    itchick I am able to solve the issue by checking which softwares are installed. I re-installed everything and now its working fine 

  • Rushabh's avatar
    Rushabh
    Copper Contributor
    Sep 04, 2019

    itchick Can you please tell which VM image is used ? I am also facing similar issue 

  • Krister Persson's avatar
    Krister Persson
    Copper Contributor
    Sep 06, 2019

     

    Hi.

     

    I also have this issue, for all users, except one.

    We are running Windows Virtual desktop, provisioned through marketplace, sometime in May 2019.

     

    I can only logon to the rdssessionhost with one user.

    Other users get´s the following error:

     

     

    And when running (Get-RdsDiagnosticActivities -TenantName aluspec -ActivityId f7024329-3717-4713-9f5a-31f97e980000 -Detailed).Errors

     

    I get the following:

     

    ErrorSource : RDBroker
    ErrorOperation : LookupSessionHostPool
    ErrorCode : -2146233088
    ErrorCodeSymbolic : ConnectionFailedNoHealthyRdshAvailable
    ErrorMessage : Could not find any SessionHost available in specified pool = ≤aluspec-hp≥, due to either: sessions
    are not allowed, no healthy host (RDAgent did not report health information), session limit reached
    on all SessionHosts in the pool or the pool is empty. Run Get-RdsHostPool and Get-RdsSessionHost c
    mdlets to get more information.
    ErrorInternal : False
    ReportedBy : RDGateway
    Time : 2019-09-06 09:52:50

     

    Some info about the RdsSessionHost

     

    TenantName : aluspec
    TenantGroupName : Default Tenant Group
    SessionHostName : ALU-AZ-RDS-0.aluspec.local
    HostPoolName : aluspec-hp
    LastHeartBeat : 2019-09-06 08:43:07
    Status : Available
    AllowNewSession : True
    AgentVersion : 1.0.1109.1000
    AllowNewSession : True
    AssignedUser : xxxxxxx@xxxxxx.com (only this user works, other added users get
    HostPoolName : aluspec-hp

     

    Some info from the RdsHostPool

     

    TenantName : aluspec
    TenantGroupName : Default Tenant Group
    HostPoolName : aluspec-hp
    FriendlyName : aluspec-hp
    Description : Created through ARM template
    Persistent : True
    DiskPath :
    EnableUserProfileDisk :
    ExcludeFolderPath :
    ExcludeFilePath :
    IncludeFilePath :
    IncludeFolderPath :
    CustomRdpProperty :
    MaxSessionLimit : 999999
    LoadBalancerType : Persistent
    ValidationEnv : False
    Ring :

     

    Im thining it´s the sessionhost, thats not healthy, what do you guys think?

     

    Is it best to just rip it and start all over?

    • A_priori_superior's avatar
      A_priori_superior
      Copper Contributor
      Sep 08, 2019

      Same issue, started today. Status: NoHeartbeat

      ErrorSource : RDBroker
      ErrorOperation : LookupSessionHostPool
      ErrorCode : -2146233088
      ErrorCodeSymbolic : ConnectionFailedNoHealthyRdshAvailable
      ErrorMessage : Could not find any SessionHost available in specified pool = ≤XXX≥, due to either: sessions are
      not allowed, no healthy host (RDAgent did not report health information), session limit reached on
      all SessionHosts in the pool or the pool is empty. Run Get-RdsHostPool and Get-RdsSessionHost
      cmdlets to get more information.
      ErrorInternal : False
      ReportedBy : RDGateway
      Time : 08.09.2019 16:01:49

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