Unable to login to the new RDWEB Webclient

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Regular Visitor

Hi

 

I am using the newest version of the RD Webclient 1.0.21.0. It works just fine from internal, but when i login using it from remote i keep getting this error: 

"Sign in failed. Please check your user name and password and try again"

 

The password is correct and works just fine when i am inside the network. I have also tried with a domain admin, and also checked the my RD Farm is using a "per user" licensing.

 

I cannot see anything in the event-logs on the server hosting this RDWeb webclient.

 

I have tried uninstall, reinstall and updating the webclient using this article - but same error.
Set up the Remote Desktop web client for your users

https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-deskto...


See screenshot below

 

Any suggestions or help are very welcome

 

/Jesper

 

 

2 Replies

@JesperHansen : When you looked at the logs on the RD Web machine, were you also to look up IIS logs? IIS is what makes the logon requests, to may have Success/Errors.

 

Otherwise, I think the best step to understand and fix this is going to be through creating a support case.

@JesperHansen - If you weren't able to find out how to resolve this my recommendation would be to:

1. Open Task Manager

2. Navigate to the details tab

3. search for a proccess called wksprt.exe

4. End the task and retry

 

Hope it helps some folks with the same issue.