Technology is a flat out lie according to Azure support

Question

This technology is a flat out Lie. I just called Azure support because no more than 1 person can connect to the Windows 10 VM and the technician advised that this multisession Windows 10 is a lie and not available to anyone.

Here is teh exact quote from Azure Technical support:

Only two users can RDP into machine at once, there is a license called RDS which stands for Remote Desktop Gateway and this license allows you to to have much more users able to rdp into a VM at once.

If you do need assistance with requesting the RDS, I can engage out windows team. I apologize about the inconvenience and confusion.

So if Microsoft support is telling me that this is not possible, I am assuming this is all a big fat lie.

larry casey · Answer

Here is the support number in which I was told this technology does not exist:&nbsp;119052023002451&nbsp;

stevenzelenko · Answer

Larry Casey&nbsp;Really?&nbsp; We've been using Win10 multi user since WVD was released.&nbsp; I've had about 6-10 users connected at once.

larry casey · Answer

Interesting,&nbsp;That shows you how well the support staff are trained at Azure.&nbsp; They do not understand or even know their own technology , but yet, Microsoft has people with absolutely no knowledge of Windows supporting this new emerging technology which is really a shame.&nbsp; They should be engaging customers and providing inspiration in which they could even drive further revenue through excellent support.&nbsp;Imagine, you call the Worlds leading cloud service provider, and you are greeted by a top notch support professional well versed in the technology they are supporting.&nbsp; They then even offer insights to the technology or provide common pointers that may lead a customer to perhaps order more services. Or, simply by providing the Worlds best in class technical support,&nbsp; IT administrators around the world who drive decisions in technology would recommend a Microsoft cloud solution as the number 1 choice.&nbsp;Glad to hear this is not all a Lie and only hope that Microsoft support one day becomes the Worlds best in class support to match its best in class cloud services!&nbsp;&nbsp;

stevenzelenko · Answer

Larry Casey&nbsp;We are a P1 Azure AD tier and also pay for Unified (Premier) support.&nbsp; I've had nothing but good experiences in the Azure support space.&nbsp; Sometimes, in the O365 support, I've gotten a tech that wasn't ideal but out TAM made it right.&nbsp;&nbsp;WVD is still in preview and I think they haven't fully built up the support just yet.&nbsp; The best we can do in the community is let them know what's wrong so they can improve it.&nbsp; Microsoft has come a long way and I think it's because of the support they receive from the community.

evasse · Answer

Larry Casey&nbsp;: We are sorry you were running into this issue. &nbsp;Let us know which support channel you have used so we can follow up with the support team responding to you. NOTE: Windows Virtual Desktop is in preview and support cases are not handled yet.
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Windows 10 multisession is available with Windows Virtual Desktop and can host multiple users. Deployment guidance and troubleshooting is available here in our documentation: https://aka.ms/wvdpreview&nbsp;.
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Please verify if you are using the right image - see first section here in our troubleshooting guide.&nbsp;https://docs.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-set-up-issues.
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Other than that I recommend to walk through the set-up steps and make use of diagnostics which can give information in case the VM is not correctly set-up with the service.
If you can’t resolve the issue with more details on your problem description.
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Technology is a flat out lie according to Azure support

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