Forum Discussion
Technology is a flat out lie according to Azure support
Interesting,
That shows you how well the support staff are trained at Azure. They do not understand or even know their own technology , but yet, Microsoft has people with absolutely no knowledge of Windows supporting this new emerging technology which is really a shame. They should be engaging customers and providing inspiration in which they could even drive further revenue through excellent support.
Imagine, you call the Worlds leading cloud service provider, and you are greeted by a top notch support professional well versed in the technology they are supporting. They then even offer insights to the technology or provide common pointers that may lead a customer to perhaps order more services. Or, simply by providing the Worlds best in class technical support, IT administrators around the world who drive decisions in technology would recommend a Microsoft cloud solution as the number 1 choice.
Glad to hear this is not all a Lie and only hope that Microsoft support one day becomes the Worlds best in class support to match its best in class cloud services!
Larry Casey We are a P1 Azure AD tier and also pay for Unified (Premier) support. I've had nothing but good experiences in the Azure support space. Sometimes, in the O365 support, I've gotten a tech that wasn't ideal but out TAM made it right.
WVD is still in preview and I think they haven't fully built up the support just yet. The best we can do in the community is let them know what's wrong so they can improve it. Microsoft has come a long way and I think it's because of the support they receive from the community.