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Ryan Tracey's avatar
Ryan Tracey
Copper Contributor
May 27, 2021

Outlook Requires Password Every New Session - FSLogix

Outlook on our RDS servers (Office 2019 Standard Volume License) requires the user to enter their password every time they login to a new RDS session. If I login as a user excluded from FSLogix it saves the password and I don't need to re-enter it every time. I must be missing a simple setting somewhere.

 

Anyone with a similar setup got some best practice GPOs? It must be something simple in there I'm missing.

24 Replies

    • Billel23000's avatar
      Billel23000
      Copper Contributor
      this is what should be done, I was having same issue until I enabled Roam Identity
  • Libis Bueno's avatar
    Libis Bueno
    Copper Contributor
    I encountered this issue, after applying Windows update 21H2 OS build 19044.3803
    What worked for me was applying the FSLogix hotfix and adding the RoamingIdentity registry key.

    Resolution
    Install FSLogix 2210 hotfix 1 (2.9.8440.42104). Configure the new RoamIdentity setting by setting the registry value to 1
    HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Profiles
    Key: RoamIdentity
    Type: DWORD
    Value: 1

    Hope this helps anyone with this issue.
    LB
    • lukasadametz's avatar
      lukasadametz
      Copper Contributor
      This did it also for me, was setting it via. GPO. Thanks!
    • TiboV's avatar
      TiboV
      Copper Contributor
      Worked for me,

      Windows 11 22H2 22621.3155
      FSLogix 2.9.8612.60056
  • MarcBaum's avatar
    MarcBaum
    Copper Contributor
    We are experiencing the same issue with Office 365 and FSLogix 2210 on RDS 2019.

    I hope Microsoft solves this problem with the next update of FSLogix.

    The server is hybrid joined, but we also have users who work with a different tenant. Without FSLogix profile it works without registry entries, with FSLogix profile only with the mentioned registry entries.
    • JSandgren's avatar
      JSandgren
      Copper Contributor
      There is a 2210 hotfix 1 out on private preview. However if you want to address this issue I would recommend you to install version (2.9.8228.50276) for the time being
  • unoforever's avatar
    unoforever
    Copper Contributor

    We also have the same problem.

     

    Windows 2019 Standard

    RDSH with FSLOGIX both profile and office

     

    The problem is also present when using MS User Profile Disk (UPD). 

    And it is working fine if I exclude the user from FSLOGIX

     

    Opened a case with MS O365 Team but still no answer. 

    Any SARA troubleshoting path is not working. 

     

    Ryan Tracey 

    • JSandgren's avatar
      JSandgren
      Copper Contributor

      Any new information in on this?

      We experience the same issue. Using FSLogix 2210 and RDS 2019 standard. Outlooks prompt from credentials when a user starts a new session

      • unoforever's avatar
        unoforever
        Copper Contributor

        Hi JSandgren,

         

        I had problems with WAM authentication and FSLogiX so I had to disable WAM and enable ADAL in order to get the credentials persist between sessions. 

         

        It also affects the Edge sync with MS365 services so I had to work also on that. 

         

        These are the registry keys involved:

         

        For force ADAL instead WAM:

         

        HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

        EnableADAL REG_DWORD  0x1 (1)

        DisableADALatopWAMOverride REG_DWORD  0x1 (1)

        DisableAADWAM REG_DWORD  0x1 (1)

         

        To force Oneauth (this is a gpo capture in Spanish). 

         

         

        Let me know if it works for you. 

         

         

  • Schnittlauch's avatar
    Schnittlauch
    Iron Contributor
    Hi Ryan Tracey ,

    i'm not sure if this helps you. Try this out:

    https://www.theictguy.co.uk/outlook-keeps-asking-for-password-office-365/
    https://community.spiceworks.com/topic/2271437-outlook-keeps-asking-for-password-every-time-i-log-in-and-change-folders
    https://docs.microsoft.com/en-us/fslogix/office-container-configuration-reference

    Best regards,
    Schnittlauch

    "First, No system is safe. Second, Aim for the impossible. Third no Backup, no Mercy" - Schnittlauch

    My answer helped you? Don't forget to leave a like. Also mark the answer as solved when your problem is solved. 🙂
    • Ryan Tracey's avatar
      Ryan Tracey
      Copper Contributor
      Hey thanks for the response!

      I should've mentioned I've found the "disable modern auth to get around modern auth" 'fix' but I'd like to try and get modern auth fully working and not prompting every time a user logs in. If I login as a local user without FSLogix it works as you'd expect.
    • Ryan Tracey's avatar
      Ryan Tracey
      Copper Contributor
      Umm... my name is Ryan Tracey and I received an email notification about Schnittlauch's reply, but I'm not the Ryan Tracey who posted to OP...???
      • Schnittlauch's avatar
        Schnittlauch
        Iron Contributor
        by accident I marked you (User ID 134060), instead of the other Ryan (User ID 178180)

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