Screen does not scale when moving to second display on MacBook

Screen does not scale when moving to second display on MacBook
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 Jan 31 2022
2 Comments (2 New)
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My Remote Desktop window shows in the middle of a black box when using Mission Control to send the full screen app from my MacBook Pro's Retina display to my Alienware screen 

 

1. Change input on Alienware AW2521HFL from the PC host (DP) to the MacBook (HDMI) while Windows is still running

2. On the MacBook's Display preferences, turn off mirroring for the Alienware display

3. Open Remote Desktop Beta and connect to the PC using menu bar window

4. The Remote PC shows full screen on the default display, my MacBook's retina display

5. Swipe up with 4 fingers to show mission control and drag the Remote Desktop window to the left to the Alienware display

 

Actual results: 

Screen Shot 2022-01-31 at 9.44.19 PM.pngThe desktop shows with a good portion of the window blacked out, with the remote computer showing in a low quality in the middle of the display

 

I have Remote Desktop set to display on a single screen at resolution: default for this display on my MacBook.

 

Workaround: Close the Remote Desktop window and re-open the session from the menu bar on the Alienware display.

 

macOS 12.3 Beta (21E5196i). MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)

Windows 11 Pro 21H2 22000.469 on an HP Omen 30L AMD Ryzen 7 58000X 3.8GHz

Remote Desktop Beta Client for macOS 10.7.5 (1969)

Comments
Microsoft

We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

 

We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

Microsoft
Status changed to: Closed