Multiple monitor issue after upgrade to 1.2.5105.0

[cwirth]

I've got the same issue with three monitors.  My laptop is left and I use it locally for Teams calls / video and when I select my center three for AVD, the new remote desktop connection puts AVD on my left three (including laptop) and makes monitor 4 my local.

I've got to uninstall the program, reboot and re-run it

[Tron1978]

Same issue on my side with multiple monitors (4) as well. If I select a single screen, it will correctly place the full screen window but if I select 2 or more screens it defaults to only my laptop primary screen and ignores all others. Current functioning options - All screens or single screen.
I use one screen open for personal web, email, teams chat/meetings and the other two screens for AVD. Laptop screen left at 10% brightness and not used normally.

[sharmaharsh]

1. Check Display Settings:

   • Right-click on your desktop and select "Display settings."
   • Ensure that the correct monitors are detected.
   • Check the resolution and orientation settings for each monitor.

2. Update Graphics Drivers:

   • Visit the website of your graphics card manufacturer (NVIDIA, AMD, or Intel) and download the latest drivers for your graphics card.
   • Install the updated graphics drivers and restart your computer.

3. Rollback Drivers:

   • If the issue started after a driver update, you can try rolling back to the previous driver version.
   • Go to Device Manager, find your graphics card, right-click, and choose "Properties." Then, go to the "Driver" tab and click "Roll Back Driver" if the option is available.

4. Check Cable Connections:

   • Ensure that all cables connecting your monitors to the computer are securely plugged in.
   • Try using different cables or ports if available.

5. Reconfigure Multiple Displays:

   • In the Display Settings, you can choose how multiple displays are configured. Try changing between "Duplicate," "Extend," or "Second screen only" to see if it resolves the issue.

[Tron1978]

Lets not forget the one that works

6. Roll back the application version

https://learn.microsoft.com/en-us/azure/virtual-desktop/whats-new-client-windows#updates-for-version...

Rolling back application was the only solution that resolved the issue.

Fresh install of Win 11 and I imagine if we have more than 3 displays, we know if they are turned on or not.

[ryan_guiles]

Update, uninstalled current version and reverted to version 1.2.4763.0 and multiple displays started working again.

[MarcinPietrzak]

Same problem here - downgrade resolves the issue.

[Michail_LT]

I have the same issue. I tried a lot of combinations, but it seems only downgrade left...
AVD should be full screen on 2 and 3. Laptop at 1, full screen. 
It is such a big company with such a big budget, but it is still deploying such stupid bugs. Why does not test it? 😞 And another thing I can understand is why I can't change the primary monitor in AVD.

[IcyRider]

Potential workaround: Right-click your tenant icon within the Remote Desktop app, then click Settings, turn off the default settings slider, then in the resulting side panel turn off "Fit session to window". This has worked for many of our users, but not all.

We have multiple users running into the same issue. Remote Desktop will not use only the right-side monitors without using the left-most monitor(s). If your monitors, going left to right, are identified as 1,2,3, then you can use 1+2, or all monitors, or any single monitor. But you cannot have Remote Desktop use only 2+3. (With 4 monitors -- and presumably more -- it will use the correct quantity of multiple monitors but only starting from the left side.) Reverting to the previous version fixes the issue, until it auto-updates the next time the app is closed.

I haven't tried this yet, but there is a registry key that MS says can keep it from auto-updating:

https://learn.microsoft.com/en-us/azure/virtual-desktop/users/client-features-windows#admin-manageme... 

I'm not keen on pushing out a registry change to all affected computers, but it seems likely to come to that unless a new version is released soon. And it appears that all computers are affected, but those who don't try to have the left-most screen exempted from Remote Desktop don't notice it.

[IcyRider]

Our vendor opened a ticket with Microsoft for this issue, and this was the response.

"As this is a known issue, our product team is actively working to resolve it by the next update. The next update should release somewhere around the last week of the January. We recommend to wait for the next update or roll back to the previous version of Remote Desktop Client. Please refer to the below article to roll back to the previous version." - Microsoft

https://learn.microsoft.com/en-us/azure/virtual-desktop/whats-new-client-windows

Hopefully that means this will be over pretty soon.

[tmariscal]

@A3Koopman1955 is this still an issue?