Known Issue – Adblock causing errors on YouTube

Not applicable

Hello Insiders,


Our Media team has received a number of reports regarding a potential bug, so we wanted to loop you in on our findings. We’ve heard that a number of users who have the AdBlock (Plus) or Adblock for Youtube extensions installed are running into errors on YouTube videos. If you’re experiencing this bug, you will likely encounter a black screen on the video player when attempting to load a video on YouTube. (See the screenshot below.) We’ve found that this behavior is happening on all operating systems and all Microsoft Edge channels.


Here’s a screenshot of the error:


Image description: a black video player screen that says, “An error occurred. Please try again later.”


Thankfully, the team has also identified an easy workaround while they investigate this further. If you’re experiencing issues with YouTube and have either Adblock extension enabled, they recommend disabling the it then reloading the web page. Give it a try and let us know if it works in the comments below!


We’d love to know if you’re seeing this error message but not using an Adblock extension, or if the above workaround doesn’t resolve the error. If so, please submit feedback through Microsoft Edge by holding down Shift+Alt+I within the browser, or navigating to the “…” menu, selecting “Help and feedback,” then choosing “Send feedback.” Please include a detailed description of what you’re encountering, and select the checkbox to include diagnostic data.


Thanks for all of the feedback and we’ll let you know when this is resolved.


   - The Microsoft Edge Team

23 Replies

Can Microsoft add a dislike button to better understand the community? This issue seems like MSFT didn't pay attention to the bug report and wanted a quick solution. Disabling AdBlocker is not a solution as others have pointed out.

Please add a dislike button to this post.

Is Microsoft planning to work on it or jus leave it unturned? Already 2 years have been over since discovery.
Just use a different AdBlocker. I've never even encountered this issue in my life. The Adblock and Adblock Plus developers are responsible for this more than Microsoft is.

The ad-block issues are the result of a 'coding war' between Google and developers of adblocking software and services.  This has been noted in the mainstream tech press for some time, and promises from Google to advertisers is that their numbers will be more accurate in exchange for finding ways to disable the adblockers.  The response from computer users is that the VPN providers now provide a much more effective screen, as well as masking information that leaks out of browsers or background tasks better than any plug-in or add on.  This is a 'war' that Google didn't want, but has to engage in to protect their monopoly on ads and keep the free services running.  It should be noted they are not entirely transparent about their costs and returns on what ads (or who they're from) that they allow to run on that service.  It should be also noted that uBlock origin has at least one (and maybe others) developer that also works with Edge development as well.  The issues for now are best solved by VPN features like 'clean web' on Surfshark, who is much farther along on controlling these issues than browser developers are.  This is why VPN services have been growing the way they are in recent years, and will continue to do so.  They have the resources and the coders to address those concerns.