Apr 02 2021 11:43 AM
Apr 03 2021 05:07 AM
We can't diagnose the problems in your computer's Operating System on the basis of two messages, sorry. The best we might do is take some educated guesses for you to follow up on.
First, though, this "Office Level2 Support " you mention. Did you contact MICROSOFT for this support? And this was a MICROSOFT employee who did this on your computer? I am always cautious about such things because, alas, there are scammers out there waiting to exploit people in distress. So, just to be sure, YOU called MICROSOFT, right?
The fact that there is a problem in the Windows registry points to something like conflicting versions of Office having been installed on this computer as one possible source of the problem. Did you install two or more different versions, such as Office 2013 and Office 365, or some other combination? Did you try to install both 32 bit and 64 bit versions of Office side-by-side? Anything like that?
When you say this support person "updated" your Windows Operating System, what EXACTLY, did they update from and what did they update to?
Again, without being able to examine the computer directly, diagnosis requires as much detail from yu as possible about the environment and what has been done with it.
Apr 03 2021 12:57 PM
Thank you for the response.
I was getting 5 different versions of the first message and not matter whether I pressed yes or no, the second message box appeared.
Yes I did contact Microsoft Support. The Level 1 support removed a previous version of office and the current version of office and then reinstalled the office product Office 365 personal. This did not fix the problem and after trying some registry edits and another reinstall, no luck. He then escalated my issue to a Level 2 Office Support Specialist. He spent two hours uninstalling with some code and updating my operating system. This did not solve the problem. They told me that was as all the support they had and referred me to this site with no follow up information to access it. The original Level 1 Support Tech followed up on my incident, provided me the link to this site and walked me through what to post. I have since learned they did not remove everything from either office version from my system. By some trial and error I have learned over 30 years of computing ( I could write a long narrative of all the steps if you wish), I finally got the right version of the software on my system and now it seems to work.
Boy, that was adventure.
Apr 03 2021 02:25 PM
First, congratulations on resolving the problem. It sounds like you got a bit of a run-around, unfortunately, and then the hand-off. But your own perseverance and experience did the trick.
Second, I'm going to refer this discussion to my MS contacts. It's doubtful they will be able to do much themselves, but I want someone to know how things go here sometimes. Maybe there will be a follow-up, maybe not.
Apr 13 2021 02:47 AM
Apr 13 2021 06:28 AM