Forum Discussion
Run-Time Error 3340: Do NOT have problem updates installed
Microsoftlwestberg You are on Office Insider channel, so I think the Update Now option is hidden inside the Office Insider button.
You might need to switch from Monthly-Targeted back to Monthly in order to ensure you get the fix right away (it will be available soon, regardless, but I know it is available now for Monthly channel).
Thanks for yout input I appreciate it. Most of our machines have the screen shots in there attachments. Do you have a suggestion?
Any help is appreciated
- Shane Groff
Can you follow the steps here: https://docs.microsoft.com/en-us/office365/troubleshoot/administration/automatic-updates
To see if you have a group policy setting here:
HKEY_LOCAL_MACHINE\software\policies\microsoft\office\16.0\common\OfficeUpdate
That may be hiding the Update Options button?
Thanks Shane. Oddly, I do not have that in the registry for any of our machines. I tried to add it to one machine and it did not work. If you run across any other ideas, I would appreciate that very much
- Shane Groff
I didn't notice that it says "Microsoft Store" next to your build number in the About Access box.
This means that you have the Microsoft Store version of Office. To get an update, you should open the Microsoft Store, click on the ... in the upper right corner, and choose Downloads and Updates.
That should update your version of Office to get the fix.
