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thefaydra's avatar
thefaydra
Copper Contributor
Nov 18, 2019

Run-Time Error 3340: Do NOT have problem updates installed

Like many others, I returned to work today (11/18) only to find our app spitting out this Run-Time 3340, query is corrupt error. I tried searching the latest updates for the problem updates (KB448412...
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Shane Groff's avatar
Shane Groff
Icon for Microsoft rankMicrosoft

thefaydra 

Hi.  What version/build of Office do you have? (where to get this information unfortunately depends on which version/build you have, but try starting with File/Account or File/Help).

 

KB4484127 is specific to Office 2010, KB4484119 to Office 2013, and KB4484113/KB3085368 are for Office 2016 MSI installations.  

 

If you don't have any of those updates, it suggests that you have either Office 2016 Click-to-run, or Officed 365.  If you do, you can use File/Account/UpdateOptions/UpdateNow to get a fix for this issue.

 

If you have Office 2016 MSI, then there is a fix avaialbe here:

https://support.microsoft.com/help/4484198

 

For Office 2010/2013, a fix will be available soon.

 

Shane Groff

Access Engineering

lwestberg's avatar
lwestberg
Copper Contributor
Nov 19, 2019

Shane Groff 

 

Do you have an idea as to why this option does not show up in my Office365 menu? v1910 or v1902

"File/Account/UpdateOptions/UpdateNow to get a fix for this issue."

Thanks for any input!

  • Shane Groff's avatar
    Shane Groff
    Icon for Microsoft rankMicrosoft
    Nov 19, 2019

    lwestberg II'm not sure I understand your question.

     

    When you choose 'File', then 'Account', what does it say under 'About Access'?

    If it doesn't show a Version/Build number there, if you click on About About Access, then what build number does it show then?

     

    Shane

    • lwestberg's avatar
      lwestberg
      Copper Contributor
      Nov 19, 2019

      Shane Groff 

       

      Attached are two screen shots.  Thanks for the help.

      • Shane Groff's avatar
        Shane Groff
        Icon for Microsoft rankMicrosoft
        Nov 19, 2019

        lwestberg You are on Office Insider channel, so I think the Update Now option is hidden inside the Office Insider button.

         

        You might need to switch from Monthly-Targeted back to Monthly in order to ensure you get the fix right away (it will be available soon, regardless, but I know it is available now for Monthly channel).

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