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Anybody else's top link bar in Modern experience disappear?

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Highlighted
Matt Coats
Super Contributor

Came into work this morning to discover my tenant no longer has access to the Top Link Bar in our SharePoint sites while using the Modern experience. Has anyone else encountered this?

 

*Edit* This appears to have affected sites with Publishing enabled. Top link bar isn't visible while using any app or Pages. Site Collections started Classic but are mostly Modern at this point. Hasn't been an issue ever.

64 Replies
Noticed this for lists and libraries, pages don't seem to be affected.
I have just checked it now and I'm not seeing this problem

I am having this issue as well. The top nav was there all morning and early afternoon. A couple hours ago it disappeared with no explanation.

Yes, I happened sometime this morning Central Time for us.  We had a morning meeting about rolling out our new sites and then by the time for the second meeting the navigation was gone.  System pages still respect the navigation but modern pages, other than the home page don't have any navigation at the top of the page.

Noticed the same issue for all modern group sites. Publishing feature activated on all sites. The navigation appears the first time i go in to a site. After a refresh the navigation is gone.

Same problem here. With publishing enabled on the sites collection. For us, it's everywhere, pages, Library and subsites.

And no, it's not a Modern Team site, it's a classic one. Saw that : https://techcommunity.microsoft.com/t5/SharePoint/UPDATE-Support-for-Structured-Managed-Navigation-e... but doesn't help us.

Any advices ?

I should clarify my own situation then--we don't use Modern Team sites, rather Classic sites with all Modern parts (and pages) where possible.

Hi, same situation for my customer in Italy.

Modern Team sites, modern pages affected.

 

Michele

Good Afternoon Everyone...

 

Glad to have come accross this post, i have 2 Clients who have the exact same issue. 

 

Tennant 1 - The use publishing and have a custom page layout and custom HTML Nav so the issue is not effecting there top level site due to the way they use sharepoint however the modern lists and libraries have no top link bar.

 

Tennant 2 - Use Modern Site Pages and Lists and Libraries but the navigation has gone completly from all areas using Modern. Classic seems fine but they are not using this so this is a big concern for this client.

 

Tennent 3 - My own tennant i use modern sharepoint in a non publishing site and use modern pages, libraries and lists and works ok, I tested using a new Site Collection with Publishing on and the navigation for sites on the modern pages appears ok for me but again lists and libraries in modern experience dont show the navigation.

 

So a known issue now with 2 clients including myself and no further forward to getting a reply other than looking at the HTML and there is a difference in the ones working and not working as you can see below...

 

NAvigation not working HTML

<div class="ms-compositeHeader-topWrapper noNav ms-hiddenMdDown" data-reactid=".2.0.3"></div>

 

Navigation Working HTML

<div class="ms-compositeHeader-topWrapper ms-hiddenMdDown"> there is more within this Div as it works.

 

Any input would be great as i have been scratching my head all day but this was working fine yesterday morning and last week as i was building this and teaching this.

 

#HELP

I also have this problem. Hard to believe they don't have a ticket opened yet.

We are experiencing the same issue with the Modern experience.

Thanks for chipping in, everybody! Hopefully one of us will get a ticket/forum response from Microsoft soon on this.

Good news all, my tech guy from Office 365 Support was able to reproduce the issue, and the issue's been escalated to the SharePoint engineers. No confirmed fix date, but it's on Microsoft's radar for sure now.
It's a glitch. I got around it by going into classic mode and clicking on 'Edit links' in the Top navigation bar, then manually adding the Top Level site and put it at the start of the bar.

This will then show up back in the Modern Pages in the top left where it should be.

Hope that helps!
Didn't work for me, but I think I know what phenomenon you're referring to. There is a circumstance where the top-level site doesn't like to show itself automatically in the Modern experience, but what we're getting is no visibility of the top link bar whatsoever, not just the link to the top-level site.

Thank you but didn't work for us too.

Had open a ticket, waiting for a response.

Hope it will be fix soon.

Hi Everyone... This was te reponse i got from Microsoft last night. Still have the same issue here also for all 3 tennants im currently dealing with. 

"The issue has not yet tagged by Microsoft Engineers as an incident that should be reflecting on the service health per affected tenancy.

We as well are waiting for the investigation reports of the Microsoft Engineers on the back end."

Hey Matt,

 

Thanks for posting about this issue, i've been investigating and we are currently working on a fix.

 

More details will be posted on the service health dashboard under SP123259 .

 

Regards,

 

Sam

 

This issue should now be resolved!

Thanks, Sam.

 

I just wish there was a way to get this sort of issue to someone who can take care of it in a reasonable timeframe. We've been dealing with this issue for a couple days, but it looks like it only took an hour or two to resolve once it was in front of the right person.

 

I *just* launched a new Intranet through SharePoint last week, and to have the main navigation disappear as people try to get used to a new platform is pretty infuriating.

Yes, it's ok for us. Ouf

Please test (more) before deploying.

Apologies for the delay with getting this one fixed Steve, curious..did you have a support ticket open? If so , can you PM me the ticket number so I can help get to the bottom of this .
Thanks for confirming Pierre, we will continue to work with our teams to ensure this doesn't happen again.

@Sam Larson, thanks for notifying us of this fix. I appreciate your team's work on getting this fixed, but I would echo Steve and Pierre's sentiment that an issue this disruptive took way too long to get in front of capable hands. I had a ticket started at 8:43 EST on 10/9/2017, ticket number #30126-6527252.

 

Thanks for your patience and understanding with us!

Thanks Matt, I'll work with the teams to understand the delay.
While I can see the navigation above pages, I can't see it above libraries/lists. I will wait a little longer and see if it might be resolved then.

@Philine von Guretzky, thank you for bringing that up, my own verification of this fix was incomplete--my org also doesn't get the top link bar when using document libraries/lists, only in Pages.

 

@Sam Larson, can you reopen this issue?

Will take a look . 

 still have the same problem. Navigation on pages is good, but when I navigate to a library the navigation is still broken. I can't see the top bar.

I've identified the problem it will be fixed shortly.

Apologies for the confusion everybody , thanks for your patience.

I see this reported in the Admin Center Health as - SP123259 Global navigationbar issue

 

They are reporting it fixed but not in my Tenant. We still have the issue

I have the same issue as maurtis, that the modern pages are now working which is great however i still have the issue with modern lists and libraries that the navigation doesnt appear.

 

Any updates on when this will be ressolved?

 

OK everybody , it should now be fixed for everything.

 

Can a few of you test and confirm? 

Yes, the navigation is back. Nice that one person can resolve this so quickly.

Still not fixed for our tenant

Solution

Thanks for the confirmations! This should be fully resolved now, if you are still seeing issues make sure you do a hard refresh on the page . Ctrl+F5

Looks good for us now. Thank you, Sam!!!

@Sam Larson

Menu1.PNGMenu2.PNG

 

 

 

Above lists and libraries the menu is cut short and I see an edit button (which does nothing)

 

PS: While I am here ( I have posted this somewhere else too) I would also like to flag that the menu looks different above pages vs lists/libraries. Longer titles are just cut short, which certainly shouldn't happen either.

 

Menu2.PNGMenu1.PNG

Finally this morning the top link bar was back.

Think I'm last on the list for everything :)

I see this, too, and it's less than helpful. Looks like it still applies to only Publishing sites. @Sam Larson, is this an intended rollout or another bug?

Thanks for posting this issue, i'll investigate and post once I have an update.

 

I'm currently working on a fix for this issue, thanks for your patience everybody!

This should now be resolved as well

Thanks for your good work, Sam!

I know this is an old post but one of my customers is having this issue. They are using the root SharePoint site collection. If they use the basic Wiki Page (classic) then the Top Nav shows. If they create a Site Page (modern) then you can't see the Top Nav. Any ideas?
Hi April,

I'm not aware of any ongoing issues for this, if you have the tenant details feel free to PM me that information but i'd suggest having them open a support case as well so we can fully investigate.

Regards,

Sam

I am experiencing the same issue. Global navigation is displaying in the classic mode but not available in the modern view, modern page. Any information will be helpful.

@Sam Larson  This issue was just brought to my attention by one of my end users.  I know this original thread was from a year ago, however it seems to have come back (?).  I have a print screen of what the site looked like when they came in (only 1 link on top navigation ribbon) and the second screen show that if you edit the navigation ribbon and add an item, the rest of the links show up.  It only stays this way until you refresh the page. 

Thanks! 

 

SPO top nav issue_1.jpgSPO top nav issue_2.jpg

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