Forum Discussion

Rising Flight's avatar
Rising Flight
Brass Contributor
Jul 16, 2018
Solved

Inplace archive

Hi experts

i am using exchange 2016 hybrid environment, i have enabled archiving for a mailbox and set the retention policy to 15 days.
The user has folders in his outlook and he has rule created to move the emails to those folders.
The user says that the mails which are in his inbox are being moved to the archival mailbox after 15 days
but the emails in the folders are not being moved to archival mailbox after 15 days.
please help me troubleshoot this issue

On-Premises
  • Rnishat0786's avatar
    Rnishat0786
    Jul 16, 2018

    Hi there

     

    could you confirm where the folder is created in which mails are moving because of Outlook rule, is it under Inbox?

     

    It is quite possible if the folder is created under inbox than in the Archive folder the same hierarchy is created, so check if the mails are going to the folder of the same name under Inbox...

     

    for further details on Archiving you may refer the below article :

     

    https://docs.microsoft.com/en-us/Exchange/policy-and-compliance/mrm/retention-tags-and-retention-policies

     

    Thanks

     

    Robin Nishad

     

1 Reply

  • Rnishat0786's avatar
    Rnishat0786
    Iron Contributor
    Jul 16, 2018

    Hi there

     

    could you confirm where the folder is created in which mails are moving because of Outlook rule, is it under Inbox?

     

    It is quite possible if the folder is created under inbox than in the Archive folder the same hierarchy is created, so check if the mails are going to the folder of the same name under Inbox...

     

    for further details on Archiving you may refer the below article :

     

    https://docs.microsoft.com/en-us/Exchange/policy-and-compliance/mrm/retention-tags-and-retention-policies

     

    Thanks

     

    Robin Nishad

     

Resources