Blog Post

Microsoft Teams Blog
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Jira Cloud app now supports Jira Service Desk projects

Amit Oberoi's avatar
Amit Oberoi
Iron Contributor
Oct 09, 2018

Jira Cloud app for Microsoft Teams has been updated to support Jira Service Desk projects. You can configure by selecting the project, choosing which service desk queue you would like to monitor and pin that as a Microsoft Teams tab.

 

Please see below on how to configure Jira Service Desk queue in Microsoft Teams

 Configure Jira Service Desk queue in Microsoft Teams.

 

 

 Jira Cloud Connector will be sending out the notifications for Jira Service Desk items as well based on how the connector is configured.

 

Jira Cloud Messaging Extension will also search through Jira Service Desk items and those can be shared in channels or personal chat in the form of a rich card.

Updated Jan 26, 2021
Version 3.0
Apps
developer
microsoft teams

4 Comments

  • wlooi's avatar
    wlooi
    Copper Contributor
    Aug 15, 2019

    Hi people, 

     

    I've been having problem to get JiraServiceDesk's notifications to show up in Ms Teams when performing some actions from Jira Cloud but I could perform any Jira actions from within Ms Teams and the worked just fine. I did installed the connector and copy its URL to the Ms Team plugin for Jira, 

    https://marketplace.atlassian.com/apps/1217836/microsoft-teams-for-jira?hosting=cloud&tab=overview
     
    Can you pinpoint if I missed any steps?
     
    Any help will be appreciated.
  • Deleted's avatar
    Deleted
    Nov 12, 2018

    Please, please bring this kind of features for JIRA Server too!

  • Adam Pine's avatar
    Adam Pine
    Copper Contributor
    Oct 11, 2018

    why you no use reply thread?!?! Does this feature work in reply threads?