I'm very much aware of the license requirements for Shared Mailboxes in Exchange Online and for all Shared Mailboxes we always give licensed users access to them. If we need to login to the actual shared mailbox, we assigned them a license. This could be necessary if you also have some 3rd party application that actually need to login to the mailbox and fetch e-mail for some reason. I have recently realized that you CAN actually set a password to a Shared Mailbox. Just go to admin.microsoft.com > Users > Active Users > select the Shared Mailbox > Reset password. After this, you can login with the username/password. Of course, if you access it via portal.office.com you won't see Outlook but if you go directly to outlook.office365.com you will get access to the mailbox. Anyone know anything more about this feature? Limitations? I'm not looking to break the licensing terms, all our physical users for all our customers have their own personal accounts but there are scenarios where you have a 3rd party application accessing the mailbox for some reason.

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Forum Discussion

JonasBack

Steel Contributor

Oct 31, 2018

Solved

Shared Mailbox can have a password and login enabled without license

I'm very much aware of the license requirements for Shared Mailboxes in Exchange Online and for all Shared Mailboxes we always give licensed users access to them. If we need to login to the actual shared mailbox, we assigned them a license. This could be necessary if you also have some 3rd party application that actually need to login to the mailbox and fetch e-mail for some reason.

I have recently realized that you CAN actually set a password to a Shared Mailbox. Just go to admin.microsoft.com > Users > Active Users > select the Shared Mailbox > Reset password. After this, you can login with the username/password. Of course, if you access it via portal.office.com you won't see Outlook but if you go directly to outlook.office365.com you will get access to the mailbox.

Anyone know anything more about this feature? Limitations?

I'm not looking to break the licensing terms, all our physical users for all our customers have their own personal accounts but there are scenarios where you have a 3rd party application accessing the mailbox for some reason.

admin

exchange online

24 Replies

AliceVi
Copper Contributor
Sep 30, 2022
Hi there,
seems like Microsoft patched this function, and it's been a few month.
It's no longer possible now sadly.
We used this to avoid using a generic account or giving out 20+ licenses for every operator, but I guess that was not the best work-around!
- ArendvanDijk
  Brass Contributor
  Apr 19, 2023
  Just tested, at default the userobject of a Shared Mailbox is still enabled and can be used for interactive login. Why does Microsoft do this and then recommend that it is better to disable this userobject? (https://learn.microsoft.com/en-us/microsoft-365/admin/email/create-a-shared-mailbox?view=o365-worldwide#block-sign-in-for-the-shared-mailbox-account).
  
  Surely it makes much more sense to automatically disable the corresponding userobject when creating a Shared Mailbox? Sometimes Microsoft's choices are incomprehensible...
  - TherealKillerbe
    Brass Contributor
    Jan 24, 2024
    Exchange Online uses a separate identity provider as Entra ID. When you get the shared mailbox, you will see that the identity of the shared mailbox is disabled in the IDP used by Exchange Online.
    (Get-mailbox email address removed for privacy reasons | Get-user).AccountDisabled = True
    However the Entra ID account is enabled, and the identity in the IDP for Exchange is synced from Entra ID, however the account state isn't.
    (Get-MGBetaUser -filter "UserprincipalName eq 'email address removed for privacy reasons'").AccountEnabled = True
    Even more confusing, using Microsoft.graph (1.0) does not return any value:
    (Get-MGUser -filter "UserprincipalName eq 'email address removed for privacy reasons'").AccountEnabled =
    However Entra ID shows that the account is enabled.
Brian_Thomas_Grant
Copper Contributor
Mar 11, 2020
@hether licensed or not we have seen that users can login directly into a shared-mailbox with credentials. it is actually a big problem. as the expectation is that they can't access them with a password and then we also don't apply MFA to them.
- hbilke
  Copper Contributor
  Nov 18, 2020
  Brian_Thomas_Grant and others
  
  The funny thing is (just checked twice)
  
  O365 / EOL:
  Created a shared mailbox
  assigned access rights and mailaddresses
  OK
  Users: new account w/o assigned license appears / is created
  Login is NOT disabled
  HT? What is this?
  
  hRy
  - PhilR2020
    Copper Contributor
    Nov 18, 2020
    hbilke New accounts get 28 days license grace period
NodorinaMing
Copper Contributor
Aug 22, 2019
This article https://docs.microsoft.com/en-us/exchange/recipients/user-mailboxes/convert-mailboxes?view=exchserver-2019 stated that
For room mailboxes, you can enable the associated user account, which also requires you to specify a password (which requires the Reset Password role). You need to enable the room mailbox user account for features like the Skype for Business Room System.
Spiros Karampinis
Brass Contributor
Mar 13, 2019
You can actually access a shared mailbox without any workaround or license assignment etc.

Just delegate a licensed user with full access to that shared mailbox, configure the shared mailbox to an Outlook or mobile device and authenticate with the credentials of the licensed delegated user.

In my humble opinion, in that way you don't break any license agreement as the user that represents the shared mailbox stays in AD disabled and the user who accesses the mailbox is licensed and delegated.

Kind regards
Spikar
- Brent Berwick
  Copper Contributor
  Mar 14, 2019
  This doesn't work for me. My iPhone sees my account on the phone already using "identical credentials."
  - Nino_Bilic
    Microsoft
    Mar 14, 2019
    Yeah this will not work; the real solution for this is coming, though, but it will be in Outlook Mobile:
    
    https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=32571
    
    https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=32572
Todd Harrison
Brass Contributor
Jan 10, 2019
Hi,

Sorry for the stupid follow up question, but when you say "we assigned them a license", what exactly are you assigning the license to? Is it the associated "user" account that is tied to the shared mailbox?

I have a situation where I need a 3rd party app to log into the shared mailbox and parse the emails contained within. This application requires a username and a password to be provided to be able to connect and I am struggling a little to figure out what credentials I should be providing.

I am not an Exchange expert so I apologize if this is something straight forward to do.
- ThomasStensitzki-MVP
  MVP
  Jan 22, 2019
  A user object (in this case the user account representing the shared mailbox) that uses it's own password to access a cloud resource (in this case it's own mailbox) by whatever protocol, requires a license.
  
  If the shared mailbox object is synchronized using AAD Connect, you must enable the user object in the local Active Directory and set a password, synchronize the object and assign a license.
  
  If the shared mailbox object is a cloud-only object, assign a license and set the password.
  
  -Thomas
  - Brent Berwick
    Copper Contributor
    Jan 29, 2019
    If it requires a license and has to be enabled, is there any point in actually using a shared mailbox to begin with?
    
    We recently set up a shared mailbox but need to be able to add it to an iOS device for mobile mail. Turns out that is not possible without going the route discussed here. The more I'm looking in to it the more I'm realizing I don't see the point in using the shared mailbox to begin with.
VasilMichev
MVP
Nov 01, 2018
This "feature" has been around for years, but despite probing Microsoft numerous times about it, we haven't received a clear answer. Until we do so, assume that it's unsupported, and that it breaks the license agreement.

Applications should still be able to access the mailbox via delegate/impersonation permissions.
TaeYounAnn
MVP
Nov 01, 2018
Hi Jonas.

Did you perform the conversion of a shared mailbox to a General mailbox?
- JonasBack
  Steel Contributor
  Nov 06, 2018
  No, it's still a Shared Mailbox so it's still available in admin.microsoft.com > Groups > Shared Mailboxes aswell.
Michel Zehnder
Brass Contributor
Nov 01, 2018
Interesting. My approach usually is to create a "service account mailbox" (with license) to access shared mailboxes for applications.

Here is a passage from
https://docs.microsoft.com/en-us/office365/servicedescriptions/exchange-online-service-description/exchange-online-limits

Note
A shared mailbox is not designed for direct logon. The user account for the shared mailbox itself should stay in a Disabled (or "disconnected") state.

So while it might be technically possible, especially for applications you need to either license the mailbox or use a separate licensed mailbox for the shared mailbox access.
Quadrotech - Management, Reporting and Migration for Office 365

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Anyone know anything more about this feature? Limitations?

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Anyone know anything more about this feature? Limitations?

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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:561965":{"__typename":"User","id":"user:561965","uid":561965,"login":"ArendvanDijk","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-02-18T06:10:12.031-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS01NjE5NjUtNDUyNjAzaTdCQ0I4OThGQjYyNzAxMjM"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:561965"},"ForumReplyMessage:message:3641710":{"__typename":"ForumReplyMessage","uid":3641710,"id":"message:3641710","revisionNum":1,"author":{"__ref":"User:user:1501284"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumTopicMessage:message:280768"},"conversation":{"__ref":"Conversation:conversation:280768"},"subject":"Re: Shared Mailbox can have a password and login enabled without license","moderationData":{"__ref":"ModerationData:moderation_data:3641710"},"body":"Hi there,
seems like Microsoft patched this function, and it's been a few month.
It's no longer possible now sadly.
We used this to avoid using a generic account or giving out 20+ licenses for every operator, but I guess that was not the best work-around!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-09-30T04:56:39.573-07:00","lastPublishTime":"2022-09-30T04:56:39.573-07:00","metrics":{"__typename":"MessageMetrics","views":37924},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:280768/message:3641710","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwzNzk5OTk3LDM3OTk5OTc","node":{"__ref":"ForumReplyMessage:message:3799997"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:3799997":{"__typename":"ModerationData","id":"moderation_data:3799997","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1908126":{"__typename":"User","id":"user:1908126","uid":1908126,"login":"TherealKillerbe","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-21T01:13:04.507-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1908126"},"ForumReplyMessage:message:3799997":{"__typename":"ForumReplyMessage","uid":3799997,"id":"message:3799997","revisionNum":1,"author":{"__ref":"User:user:561965"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumReplyMessage:message:3641710"},"conversation":{"__ref":"Conversation:conversation:280768"},"subject":"Re: Shared Mailbox can have a password and login enabled without license","moderationData":{"__ref":"ModerationData:moderation_data:3799997"},"body":"Just tested, at default the userobject of a Shared Mailbox is still enabled and can be used for interactive login. Why does Microsoft do this and then recommend that it is better to disable this userobject? (https://learn.microsoft.com/en-us/microsoft-365/admin/email/create-a-shared-mailbox?view=o365-worldwide#block-sign-in-for-the-shared-mailbox-account).

Surely it makes much more sense to automatically disable the corresponding userobject when creating a Shared Mailbox? Sometimes Microsoft's choices are incomprehensible...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-04-19T05:06:32.007-07:00","lastPublishTime":"2023-04-19T05:06:32.007-07:00","metrics":{"__typename":"MessageMetrics","views":30614},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:280768/message:3799997","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDEzMjowfGludCw0MDM4Nzc3LDQwMzg3Nzc","node":{"__ref":"ForumReplyMessage:message:4038777"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:4038777":{"__typename":"ModerationData","id":"moderation_data:4038777","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4038777":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1908126"},"id":"message:4038777","revisionNum":1,"uid":4038777,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumReplyMessage:message:3799997"},"conversation":{"__ref":"Conversation:conversation:280768"},"subject":"Re: Shared Mailbox can have a password and login enabled without license","moderationData":{"__ref":"ModerationData:moderation_data:4038777"},"body":"Exchange Online uses a separate identity provider as Entra ID. When you get the shared mailbox, you will see that the identity of the shared mailbox is disabled in the IDP used by Exchange Online.
(Get-mailbox email address removed for privacy reasons | Get-user).AccountDisabled = True
However the Entra ID account is enabled, and the identity in the IDP for Exchange is synced from Entra ID, however the account state isn't.
(Get-MGBetaUser -filter \"UserprincipalName eq 'email address removed for privacy reasons'\").AccountEnabled = True
Even more confusing, using Microsoft.graph (1.0) does not return any value:
(Get-MGUser -filter \"UserprincipalName eq 'email address removed for privacy reasons'\").AccountEnabled =
However Entra ID shows that the account is enabled.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-24T06:41:24.906-08:00","lastPublishTime":"2024-01-24T06:41:24.906-08:00","metrics":{"__typename":"MessageMetrics","views":15713},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:280768/message:4038777","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:579562":{"__typename":"User","id":"user:579562","uid":579562,"login":"Brian_Thomas_Grant","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-11T10:13:16.379-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:579562"},"ModerationData:moderation_data:1222870":{"__typename":"ModerationData","id":"moderation_data:1222870","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:717862":{"__typename":"User","id":"user:717862","uid":717862,"login":"hbilke","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-03T04:17:48.091-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:717862"},"ForumReplyMessage:message:1222870":{"__typename":"ForumReplyMessage","uid":1222870,"id":"message:1222870","revisionNum":1,"author":{"__ref":"User:user:579562"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumTopicMessage:message:280768"},"conversation":{"__ref":"Conversation:conversation:280768"},"subject":"Re: Shared Mailbox can have a password and login enabled without license","moderationData":{"__ref":"ModerationData:moderation_data:1222870"},"body":"

@hether licensed or not we have seen that users can login directly into a shared-mailbox with credentials. it is actually a big problem. as the expectation is that they can't access them with a password and then we also don't apply MFA to them.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-03-11T10:17:16.627-07:00","lastPublishTime":"2020-03-11T10:17:16.627-07:00","metrics":{"__typename":"MessageMetrics","views":584321},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:280768/message:1222870","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwxOTAwOTA1LDE5MDA5MDU","node":{"__ref":"ForumReplyMessage:message:1900905"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1900905":{"__typename":"ModerationData","id":"moderation_data:1900905","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:386884":{"__typename":"User","id":"user:386884","uid":386884,"login":"PhilR2020","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-08-03T18:07:04.630-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:386884"},"ForumReplyMessage:message:1900905":{"__typename":"ForumReplyMessage","uid":1900905,"id":"message:1900905","revisionNum":1,"author":{"__ref":"User:user:717862"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumReplyMessage:message:1222870"},"conversation":{"__ref":"Conversation:conversation:280768"},"subject":"Re: Shared Mailbox can have a password and login enabled without license","moderationData":{"__ref":"ModerationData:moderation_data:1900905"},"body":"

Brian_Thomas_Grant and others

The funny thing is (just checked twice)

O365 / EOL:

Created a shared mailbox

assigned access rights and mailaddresses

Users: new account w/o assigned license appears / is created

HT? What is this?

hRy

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2020-11-18T06:37:42.027-08:00","lastPublishTime":"2020-11-18T06:37:42.027-08:00","metrics":{"__typename":"MessageMetrics","views":57591},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:280768/message:1900905","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDEzMjowfGludCwxOTAyNjU2LDE5MDI2NTY","node":{"__ref":"ForumReplyMessage:message:1902656"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1902656":{"__typename":"ModerationData","id":"moderation_data:1902656","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1902656":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:386884"},"id":"message:1902656","revisionNum":1,"uid":1902656,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumReplyMessage:message:1900905"},"conversation":{"__ref":"Conversation:conversation:280768"},"subject":"Re: Shared Mailbox can have a password and login enabled without license","moderationData":{"__ref":"ModerationData:moderation_data:1902656"},"body":"

hbilke New accounts get 28 days license grace period

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"59","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-11-18T11:34:21.020-08:00","lastPublishTime":"2020-11-18T11:34:21.020-08:00","metrics":{"__typename":"MessageMetrics","views":57584},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:280768/message:1902656","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:396472":{"__typename":"User","id":"user:396472","uid":396472,"login":"NodorinaMing","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-08-21T23:40:07.558-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:396472"},"ModerationData:moderation_data:816528":{"__typename":"ModerationData","id":"moderation_data:816528","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:816528":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:396472"},"id":"message:816528","revisionNum":1,"uid":816528,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumTopicMessage:message:280768"},"conversation":{"__ref":"Conversation:conversation:280768"},"subject":"Re: Shared Mailbox can have a password and login enabled without license","moderationData":{"__ref":"ModerationData:moderation_data:816528"},"body":"

This article https://docs.microsoft.com/en-us/exchange/recipients/user-mailboxes/convert-mailboxes?view=exchserver-2019 stated that

For room mailboxes, you can enable the associated user account, which also requires you to specify a password (which requires the Reset Password role). You need to enable the room mailbox user account for features like the Skype for Business Room System.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-08-21T23:41:21.741-07:00","lastPublishTime":"2019-08-21T23:41:21.741-07:00","metrics":{"__typename":"MessageMetrics","views":627413},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:280768/message:816528","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:150976":{"__typename":"User","id":"user:150976","uid":150976,"login":"Spiros Karampinis","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-28T02:29:44.917-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xNTA5NzYtMzQ5NzZpMUIxNTk4NEEyNTg2NDA5NA"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:150976"},"ModerationData:moderation_data:368380":{"__typename":"ModerationData","id":"moderation_data:368380","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:98445":{"__typename":"User","id":"user:98445","uid":98445,"login":"Brent Berwick","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-11-28T13:13:40.363-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:98445"},"ForumReplyMessage:message:368380":{"__typename":"ForumReplyMessage","uid":368380,"id":"message:368380","revisionNum":1,"author":{"__ref":"User:user:150976"},"readOnly":false,"repliesCount":8,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumTopicMessage:message:280768"},"conversation":{"__ref":"Conversation:conversation:280768"},"subject":"Re: Shared Mailbox can have a password and login enabled without license","moderationData":{"__ref":"ModerationData:moderation_data:368380"},"body":"You can actually access a shared mailbox without any workaround or license assignment etc.

Just delegate a licensed user with full access to that shared mailbox, configure the shared mailbox to an Outlook or mobile device and authenticate with the credentials of the licensed delegated user.

In my humble opinion, in that way you don't break any license agreement as the user that represents the shared mailbox stays in AD disabled and the user who accesses the mailbox is licensed and delegated.

Kind regards
Spikar","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2019-03-13T16:09:17.902-07:00","lastPublishTime":"2019-03-13T16:09:17.902-07:00","metrics":{"__typename":"MessageMetrics","views":646456},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:280768/message:368380","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwzNjk3MTIsMzY5NzEy","node":{"__ref":"ForumReplyMessage:message:369712"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:369712":{"__typename":"ModerationData","id":"moderation_data:369712","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/cmstNC05WEo0blc\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/cmstNC05WEo0blc","height":512,"width":512,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":6,"name":"Microsoft","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/cmstNC05WEo0blc\"}"},"rankStyle":"OUTLINE"},"User:user:5374":{"__typename":"User","id":"user:5374","uid":5374,"login":"Nino_Bilic","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-08-04T11:57:41.754-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS01Mzc0LTEzMjIwaUU1M0Q1MDM2RTRCQzIzOUY"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:gxcuf89792/user:5374"},"ForumReplyMessage:message:369712":{"__typename":"ForumReplyMessage","uid":369712,"id":"message:369712","revisionNum":1,"author":{"__ref":"User:user:98445"},"readOnly":false,"repliesCount":7,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumReplyMessage:message:368380"},"conversation":{"__ref":"Conversation:conversation:280768"},"subject":"Re: Shared Mailbox can have a password and login enabled without license","moderationData":{"__ref":"ModerationData:moderation_data:369712"},"body":"

This doesn't work for me. My iPhone sees my account on the phone already using \"identical credentials.\"

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Yeah this will not work; the real solution for this is coming, though, but it will be in Outlook Mobile:

https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=32571

https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=32572

Hi,

Sorry for the stupid follow up question, but when you say \"we assigned them a license\", what exactly are you assigning the license to? Is it the associated \"user\" account that is tied to the shared mailbox?

I have a situation where I need a 3rd party app to log into the shared mailbox and parse the emails contained within. This application requires a username and a password to be provided to be able to connect and I am struggling a little to figure out what credentials I should be providing.

I am not an Exchange expert so I apologize if this is something straight forward to do.

A user object (in this case the user account representing the shared mailbox) that uses it's own password to access a cloud resource (in this case it's own mailbox) by whatever protocol, requires a license.

If the shared mailbox object is synchronized using AAD Connect, you must enable the user object in the local Active Directory and set a password, synchronize the object and assign a license.

If the shared mailbox object is a cloud-only object, assign a license and set the password.

-Thomas

If it requires a license and has to be enabled, is there any point in actually using a shared mailbox to begin with?

We recently set up a shared mailbox but need to be able to add it to an iOS device for mobile mail. Turns out that is not possible without going the route discussed here. The more I'm looking in to it the more I'm realizing I don't see the point in using the shared mailbox to begin with.

This \"feature\" has been around for years, but despite probing Microsoft numerous times about it, we haven't received a clear answer. Until we do so, assume that it's unsupported, and that it breaks the license agreement.

Applications should still be able to access the mailbox via delegate/impersonation permissions.

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Hi Jonas.

Did you perform the conversion of a shared mailbox to a General mailbox?

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Interesting. My approach usually is to create a \"service account mailbox\" (with license) to access shared mailboxes for applications.

Here is a passage from

https://docs.microsoft.com/en-us/office365/servicedescriptions/exchange-online-service-description/exchange-online-limits

Note

A shared mailbox is not designed for direct logon. The user account for the shared mailbox itself should stay in a Disabled (or \"disconnected\") state.

So while it might be technically possible, especially for applications you need to either license the mailbox or use a separate licensed mailbox for the shared mailbox access.

Quadrotech - Management, Reporting and Migration for Office 365

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