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Copilot Chat Adoption Feedback : Model Selection Governance and Prompt Library Reusability ?
Hello, As part of several Microsoft Copilot adoption projects that I am currently leading across different organizations, two questions frequently come up from both users and administrators. The first concerns the ability to lock or enforce a specific model in Copilot Chat for certain use cases. Several customers would like to guide users toward a particular model when working on specific scenarios (Opus for example) that require a certain level of reasoning, behavior, or response quality. To date, I have not found any official documentation or roadmap information indicating whether this capability is planned. The second concerns the Prompt Gallery / Prompt Library. Saved prompts are very useful for starting a conversation, but they do not appear to be reusable directly within an ongoing conversation. In several business scenarios, users would like to chain multiple approved prompts within the same conversation in order to preserve context while applying different working methods, analysis steps, or processes. Are there any planned developments regarding these two topics? The ability to lock or enforce a specific model in Copilot Chat. The ability to use prompts from the Prompt Gallery / Prompt Library during an already active conversation. I have not found any official information on these topics in Microsoft Learn documentation or in the Microsoft 365 roadmap. However, these capabilities seem likely to facilitate user adoption and help standardize usage patterns across organizations.
New Outlook user adoption
Hi everyone! Apologies if this has already been posted a million times (I did search!) We’ve been holding off on making the new outlook available to our users - using GPO settings and InTune configuration policies to disable ‘try the new outlook’ toggle. Since we’ve started upgrading to Win 11 more and more people are getting their hands on it with mixed reviews. Very ‘Marmite’ (either love it or hate it!) We are now just going to give in and let users switch to the New outlook should they wish to - with some comms about the new features, but also what’s missing and what’s coming soon. Just wondered if anyone else had done similar? How did it go? What resources and training did you provide? Interested to hear! Thanks, Alex
Customer Expansion Opportunity Blocked by Licensing Transition Policy
Where do we get assistance when Partner Support resources are Policy blocked: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } We have a 26-user Financial Services customer in CA currently annual licensed on Microsoft 365 E3. The customer wishes to modernize and expand its Microsoft investment through: Microsoft 365 Copilot adoption Expanded security capabilities Additional Purview workloads SharePoint storage expansion (5TB) Migration from competitor ShareFile to Microsoft 365 The resulting solution increases Microsoft's footprint, strengthens customer security posture, and displaces a competitive platform. However, the customer's economics require transitioning from Microsoft 365 E3 to Microsoft 365 Business Premium. Current guidance received through Partner Support is that E3 to Business Premium represents a downgrade and therefore is not permitted. Business Impact The current position creates a conflict between policy enforcement and customer growth objectives. Without flexibility: Customer may delay adoption of Copilot. ShareFile displacement opportunity is reduced. Microsoft security expansion is reduced. Customer perception of Microsoft licensing flexibility is negatively impacted. With flexibility: Customer remains on Microsoft platform. Security posture improves. Additional Microsoft workloads are adopted. Competitive platform is displaced. Annual Microsoft revenue increases materially. Customer Profile Industry: Financial Services User Count: 26 Eligible for Business Premium user limits Existing Microsoft customer Strategic security and compliance requirements Requested Guidance We are requesting executive review of a licensing path that enables: Transition from E3 to Business Premium. Expansion into Copilot. Expansion into security and compliance workloads. Migration from ShareFile into SharePoint. Our goal is not cost reduction but overall Microsoft platform expansion and improved customer outcomes.
Organizing Multiple Shared Inbox's
Multiple people in Multiple shared inboxes within the organization. How do you keep them organized, what works, what doesn't work? We have color coding/tags that mean certain things for different inboxes which doesn't work when it is one person working out of multiple inboxes. For Example: Joe is in three shared inboxes, but each inbox has the color red tagged for different things. Joe can't save red as multiple things. Also, do people tag who is working on what and then move to their personal inboxes, or leave them in the original inbox until it is resolved and then move to a completed folder.Measuring success in Microsoft 365 & Copilot adoption
As a student Microsoft 365 Champion, I’m starting to notice that successful adoption isn’t just about enabling tools — it’s about how adoption is measured and guided. In my learning, simple analytics (usage trends, engagement patterns, feedback loops) combined with tools like Power BI seem to make a big difference in understanding what’s actually working and where support is needed. I’m curious — for those working on Microsoft 365 or Copilot adoption, what KPIs or signals have you found most useful beyond basic usage counts?Excel Copilot now supports local files (Preview): what this means for everyday users
In the Microsoft 365 Current Channel (Preview), Excel Copilot Chat now supports local Excel files, not just workbooks stored in the cloud. This is a meaningful usability improvement because many users, especially students and early-career professionals, still work primarily with datasets stored locally on their devices. Why this matters for adoption: Users can now interact with Copilot Chat while analysing local Excel files. This reduces friction for offline work, assignments, and exploratory data analysis. It makes Copilot more practical for everyday learning and productivity workflows. For users learning data analysis, reporting, or business intelligence, this update lowers the barrier to using Copilot consistently rather than only in cloud-based scenarios. I am exploring how these preview features can improve real-world adoption and learning experiences, particularly for students and early-career users who work with Excel daily.Helping students adopt Microsoft 365 tools for learning & productivity
Hi everyone, I’m a Microsoft 365 Champion and MSc Data Science student, and I’m currently helping fellow students get started with Microsoft tools such as: • Power BI (data analytics & dashboards) • Microsoft Learn learning paths • Microsoft 365 productivity tools I’m curious: What are the biggest challenges you’ve seen when introducing Power BI or Microsoft Learn to students or early-career professionals? I’d love to learn from your experiences and share what’s worked in an academic environment.
