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Driving Adoption

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Ignite is coming in only a few months and that means another new "When To Use What In Office 365" session along with an attempt to update and rebuild some of the Whitepaper guidance.

 

We have our work cut out for us. Would love any community help or suppor

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Richard, with MS pushing heavily on MS Teams (which isn't included in the whitepaper; wasn't GA last year), moving to Stream ("replaced" Video) and so many other changes

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Here is nice InfoGraphic I created on this topic...

 

WhereUseWhat-ENG.png

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Attached a presentation file that we developed, thanks to original work completed by a member of the Office 365 club. Hope it's useful?

Best Response confirmed by Martin Hamers (Occasional Contributor)

Just got back from SharePoint Fest Seattle and heard that a change is coming soon to O365 groups.  Instead of just the OneDrive library, creating a group will create an e

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Check out the new infographic templates that you can customize for your team!

 

Download infographics and templates here.

templatesO.png

 

 

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These are great! Will there be any of these for Excel?

I took the one called "The Organized Inbox" and turned it into a tent card by reordering the page content, rotating

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Just in case people are interested our team localized these infographics (the PowerPoint templates and PDFs) into 36 other languages. I am attaching a file with direct li

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This looks great, nice templates! :)

These are great!

Great resource, very useful for classroom walls or pupil hand-outs. Any chance of getting ones for Sway and Teams  :)

Welcome of the Office 365 update for November of 2017. This video covers topics including the Ignite conference, intelligent communications announcements, Office.com updates, LinkedIn integration, and more. The transcript, including links to additional in

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Watch this video to learn about recent Office 365 enhancements and innovations. In this June edition, you’ll explore the following topics:

 

  • OneNote
  • Office 365 ProPlus
  • OneDrive
  • SharePoint
  • Yammer
  • Office 365 Adoption Pack

 

Viewing options:

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I'm loving these videos, thanks for doing them every month!
Best Response

At one point in time, I thought we had some examples of usage policy, etiquette guides and other artifacts that people created for their environments to align their employees with how Modern Workplace was intended to be used.  I can't seem to find it - if

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Thanks Loryan - I think it's really cool that you have blog that evangelizes some best practices. Have you had any clients leverage the content for internal alignment? I'... Read More

I have published the Office 365 Good Etiquette Guide here: http://office365etiquette.info

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I consider myself a SharePoint geek, but I play more and more in the larger Office 365 (O365) sphere these days. In doing so, I’ve noticed that O365 as a concept is difficult to explain… both to IT folks and the everyday workers who are expected to use it

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Thanks for your continued contributions to the community, Matt! Great job; we have referred to this many times in the past few months.
Best Response confirmed by David Leveille (MVP)

@Matt Wade has subsequently updated the graphic to include Forms.  He keeps the graphic up to date at https://www.linkedin.com/pulse/everyday-intro-office-365-matt-wade. 

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Hi, can I make a Japanese translation of this??
Glad you posted this here Wade. Being a big fan of both Science and Office 365 I enjoyed and shared this around.

It's so hard to accurately portray everything because a lo... Read More

Hallo.

 

I'm interested to know if someone else is also helping end users design their behavior for the Office 365 services?

 

Last year there were some interesting discussions on how Microsoft are approaching its mission on reinventing productivity, and in t

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Magnus

 

Whilst I truly support the idea of Tiny Habit methods of change I wonder if the fundamental issue is around the vast potential of Office 365 and its flexibility fo

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I think you have hit on a great idea here to encourage adoption and change user behavior that traditional training and champion networks may not be fulfilling.
Do you thin... Read More

Hi Magnus, Yes! You are right and there were a few of the original CSMs at the time who were driving this and looking at the habits that could be developed. Unfortunately

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Ok, here's an update on this topic. I've now decided to develop the method "Tiny Habits for Office 365" for within my company Learn & Adopt and you're welcome to reach ou

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If you are attending Microsoft Ignite 2017, please come to our Office 365 Adoption User Group meetup. It is breakout session 1053. Add it to your Schedule Builder now!

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Thanks for putting this together, and for hanging out during MS Ignite!
Best Response confirmed by David Leveille (MVP)
Great idea! If I am free at that slot I will try to join you.

One of my customers has reached a roadblock to adoption of Teams. In the old way of doing things people would "collaborate" using emails so it was easy in the case of a law suit to provide only emails that were related to a particular issue.

 

In the MS Tea

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Have you tried all the eDiscovery options in O365 including content search? I doubt if you would get anything that will extract some content and ignore others within the ... Read More

I am pleased to share our new Office 365 adoption guide here: https://aka.ms/office365adoptionguide.  You can also find on our FastTrack public website: http://fasttrack.office.com.

In the guide you will find:

• Our end to end methodology for driving adopt

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@Matt Wolodarsky Too Good.

 

Thanks for the doc.

Very comprehensive. Whats missing are all the decks that help with things like facilitating workshops on Vision/Objectives or Scenario Prioritisation. What happened to th

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Hi Matt.  Thank you.  This guide is extremely helpful.  When comparing to a prior version of the adoption guide, I noticed that the new guide does not specifically discus

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Great work thankyou!

And why are the broken images on the FastTrack site not getting fixed? It's been that way for about a week.

When Adoption Goes Wrong

 

This month, we’ve highlighted best practices and resources—but we also understand adoption is a challenging task and not everything goes smoothly. So let’s talk about the not-so-good. We want to hear what adoption tactics don’t

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A common mistake is that Office 365 adoption is treated within IT as a project where ONLY the business needs to change and one day the project will finish.

 

IT management

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Maddie Egan wrote:

When Adoption Goes Wrong

 

Email is often approached as an easy “win” as everyone uses email, and it can be migrated over, mostly as a forcing functio
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Just to add a few things hopefully still relevant to the initial question, though I know Maddie has left the community since.

 

During an extended SharePoint project, to mo

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Training / information on demand can be a really good strategy indeed, Asif. And I agree that it is necessary to provide several resources to inform end users about the c... Read More

One adoption enhancement tactic that never works is end user training. End User Training doesn't work and is a waste of time.

 

 

Here's a quick video I recorded explaining

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Is there a download location for Office365 tile app laucnher icons which are scalable? We have an event where we would like to print a poster of the app launcher.

 

Dhiran

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you may be able to get something from here https://dev.office.com/fabric but not sure of the licensing requirements. Read More

Hello,

We're looking to provide some adoption resources for Windows 10 in an organisation of 15,000 people. The project is in the very early stages so there is some reluctance to start asking the people in the business what kind of resources they'd like an

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In August, we focused on stories and guidance about building strong relationships between IT and business. Did you have a chance to read them all? Check out our monthly summary here.

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Company Size: ~750 Employees

Industry: Manufacturing

 

The Approach

This organization took a unique approach to end-user adoption and deployed new products like a marketing campaign—starting with end users’ needs. The IT organization first went to end use

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What if you cannot afford to have the one on one training and support to get users to adopt it?  Our struggle is the systems we have in place now work just fine.  It seem

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When a user is given new software, the first question they usually ask is, "how do I still do my job?" 

 

Similar to @Chandler Milne, I like to think about the job the user

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Best Response

Love this approach, and the results speak for themselves. We favor a system that we like to call Drip Training (originating from the idea of drip irrigation and drip mark

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I thought I might share this video that I recorded about how to Drive Adoption.  The topic is specifically around OneDrive for Business, but it really applies to multiple areas.  I hope you find it informative and enjoyable.

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Thanks for sharing David and nice comparison with the military world. 

I'm currently encouraging people to use OneDrive and what I notice is that 'rogers innovation theory

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Hi All,

 

I recently read this article by McKinsey in which the firm states that organizational culture is the most significant self-reported barrier to digital effectiveness. 

The article also mentions that "The executives we surveyed appeared to agree, ran

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What will provide the most amount of value to your users?

Hi Marlon,

 

At my current customer we started with:

 

- Yammer
Social on daily business topics and introducing first steps in Office 365
- OneDrive / Delve
Working with persona

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Well, Yammer is for sure one option you have for adoption, but you also have Office 365 Groups that are tightly integrated with Yammer and for very dynamic teams you also... Read More

Hello All !

 

As part of an ongoing adoption program on Office 365, we will soon start bi-weekly tips and tricks to our end-users that we have named "2 minutes to Learn".

 

After some brainstorming and research, we have come up with 12 ideas of tips and trick

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I would also consider topics on how to use the plethora of Mobile Apps that Microsoft has added.  From Office to OneDrive to Groups and Teams...these provide a wealth of

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Hello @Pierrick Barreau , I love meeting people who care about their end users and actually work actively to increase adoption in their organization. 

 

It's a good list of

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This sounds like a good program in the making.  I like the practical nature of these tasks/tips and that they can be tailored for each group.  

 

One idea, you might have s

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In a previous conversation thread we talked about driving user adoption through the creation of User Personas and how to identify what type of personas might be needed.  The idea that the larger the group of people/users contained in a particular User Per

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Hi @Damon Sanchez,

Thanks for sharing your UX experience with us!

Have you seen instances where such type of UX Stakeholder Interviews were conducted to define work scenari

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I'm not a UX designer. But I found your explanation helpful. I need to use the results from interviews to develop Personas, not just to select tech and deliver training. ... Read More

I think we take for granted what life is like when you use Office 365 on a daily basis. I wrote this blog after hearing what sounded to me like a horror story: http://www.loryanstrant.com/2017/07/25/life-after-office-365/

 

Does anyone else have similar sto

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I'm finding Microsoft Teams completely powerful and a real modern communication tool moving forward. I don't like Skype especially since the relese of mobile app with bad UI/UX ever I've ever seen from Microsoft (as I'm believing Microsoft UI/UX Team is t

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Thought you may be interested in this @Thuan Ng - Microsoft Teams & Skype for Business Integration Continues: Will They Become One? from MVP Matt Landis!

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I am in agreement with you. Because of the online meetings via S4B within Teams, there is very little need for S4B by itself, unless you need the calling features. We are

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Interesting idea.  Maybe that's the way it's going with Teams and Skype convergence, as discussed here and here though Microsoft has said "We don’t think there is a “one

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I've moved my material from Docs.com to Slideshare https://www.slideshare.net/simondenton

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Thanks for posting this.  We are just starting with a few test Yammer groups.  IT loves it so far except for those who have never used other social media.  Keeping people

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When we say things like "casting a wide net" in the world of User Experience in most cases this isn't a good thing because it means the wider the net we cast the less we understand about the fish we catch.

 

In the case of O365 Groups we have the power to c

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Office 365 has a lot of mobile apps, but what app is available on wat mobile platform ? In this picture I created a nice overview.

Help your users on their Office 365 mobile app journey with this infograph! :)

 

Office 365 Mobile apps.jpg


Visit the original item on my site:
http://cloudhulp.nl/2017/06/office-365-apps-on-mobile-devices-infographic-ios-android-and-windows-mobile-june-update/

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Thank you for this, this is indeed a nice overview!

 

I've installed most of these apps on my phone, but I've also noticed that I hardly ever use them. The only one I use a

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As one of my users pointed out yesterday "why have an app when can do the same thing in a browser?" I've uninstalled all the Office365 apps to see if I can just use the b

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