There may be some cases where we do not want our customers to be able to reschedule a booking. Currently there is no way to remove the "change booking" and "cancel booking" from a) the booking confirmation page and b) the confirmation email (where there is the link to change the booking).
It would be great if there was an option to remove the possibility for customers to change or cancel their appointment and have it show up without those buttons (in the same way that it shows when as an admin I manually book an appointment for them).
This is especially important since there is a bug: if I give customers access to a specific service ONLY, they can of course only book an appointment for that service. Once they have booked, if they press on "cancel booking" they can see ALL THE SERVICES, and book a slot for any of them (which of course we do not want them to be able to do)
4 Comments
I have clients rebooking sessions that suit them, but clash with my calendar... the other issue is that if a client makes a late change booking, then I am missing out on booking that time with another prospect... impacts revenue.
the logging in to do this on a case by case basis is an administrative bourdon... especially if you have multiple services offered and individual booking links for each.
We are using this to schedule interviews and it is causing a huge issue not being able to prevent rescheduling -
This has created a huge issue for our training classes as they keep getting cancelled when one person thinks they're cancelling their registration it cancels the class for everyone.
