In the classic Outlook I can add Inbox folders of shared mailboxes to Favorites, easily detecting and accessing new emails sent to any of mailboxes I manage.
In the new Monarch Outlook, this is no longer possible as only my personal folders can be added to Favorites.
You gotta love Microsoft... any other company would release a new product with new features and QOL improvements. Microsoft releases their products with less features than previous versions and drastic QOL reductions. Way to go.
Have to give them credit, though. They always hide simple tasks (in a dialog box) behind more and more complex layers of menu -- eventually back to the original dialog box. You have to be extremely creative to make simple things that complex. :D
It looks like there is light in the tunnel:
https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=388913They've been pushing that go live date back for the last year... at this point I won't believe until AFTER its been rolled out.
I’ll believe it when I see it. I would love for this to happen but they also claimed it was rolling out in November and have been promising this feature for over 2 years. 😅
Yesterday I warn our users that MS will start to push the "new" outlook in the next few weeks. So I suggest them to explore it, but already 4 users asked me how to add their shared mailboxes to favorites. Just googling it, and I see people complaning about it since the first build of that "new" Outlook. How MS did not fix that largely used feature is a mystery or...provocation on a monopolistic position?
State governments use resource accounts shared with others. I can't efficiently monitor 5 resource accounts with the new Outlook and switched back to the old. Outlook is already terrible without the ability to label messages; it just gets worse! Hate using it.
Yep, gonna have to keep the old Outlook around and use it for the shared mailboxes that I monitor until MS gets this in place.. Sigh.. Nice a quick though, so look forward to being able to fully cutover to it.
uername465 ok thanks for letting me know so does that mean the registry fix mentioned in this forum works even for a clean install where the previous version was never installed?
When a user logs into office.com with a MS 365 Business pro licence and installs the office apps they automatically get the new version of Outlook.
Going back to old outlook till this feature is available.
Another site today blocked from this update. This oversight is ridiculous.
As a MSP this is the number one reason people ask us to block the new outlook experience, which is a shame, because there are some great features (including CoPilot) in there.
You need to add any folder in a shared mailbox to the pinned favorites. Its a dealbreaker otherwise!
As one of the IT team here and the reason why the company switched to 365 from our old office owned copies and then moved mail into 365 exchange not having shared accounts that can be linked to favourites just will not work I have members that use the shared accounts more than there own.
This needs to be urgently addressed and was the reason I stopped testing before but now running to understand other issues as i have one member liking it and the rest not wanting to change.
Also why left click for spelling when every other office uses right click??
