Problems with macOS client of Microsoft Remote Desktop

Hello,

I use Microsoft Remote Desktop regularly on both Windows (Surface Laptop 5) and macOS (MacBook Pro M1 Pro), and the macOS client has some significant issues not present on the windows version. I was wondering if this is due to some misconfiguration on my end or the features just work better on windows. Here is a list of issues that I face in the macOS version of remote desktop but not on windows:

- Low quality audio and static noise on any sound coming from the remote desktop (including teams)

- High latency in inputs when multiple monitors are connected (connected to the same network as compared with Windows)

- Videos from any source (sharepoint, youtube, teams) do not play

- Degraded webcam quality in teams compared to native macOS

Thanks! I'm using the 10.9.6 beta version of the macOS client. Would be glad to hop on a call or give more information if necessary.

macOS client

Georgina14
Copper Contributor
Feb 26, 2024
Hi, having similar issues when I have dual monitors connected. My mouse and keyboard that are connected through my docking station (same station that the monitors are plugged into) does not work when I have the Remote Desktop app opened across both screens. When I change the App to only be displayed on one screen the keyboard and mouse work.
rez
Copper Contributor
Dec 03, 2024
Same issue here, tried on both MBP M1 and Mac Mini M4. Not a network issue or output device issue for the sound. laggy when using multiple monitors but seems to be more of a Teams issue? I'm also using the latest MacOS. Issue has been around since I tested it the first time in 2021. Also above it says 6 comments but I can only see one, WT?
TaniaMariscal
Microsoft
Dec 18, 2024
Status changed:
New
to
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This forum is focused on Azure Virtual Desktop Feedback. The Windows App feedback has transitioned to https://aka.ms/app_WindowsAppFeedback. If you are running into issues, we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)