Using Apple Pencil will shut down RD client when connecting to the remote computer. This
situation happens after updating the app today.
51 Comments
- KeelySpicerCopper Contributor
same as Springbox. no crash, just doesn’t work at all.
- SpringboxCopper Contributor
Thanks for your comment John_Spencer - However I am not experiencing a crash when using my Apple Pencil while interacting with the Microsoft Remote App, it’s just it doesn’t work at all when being in my server. I have now to move my cursor and click with my finger instead. Apple Pencil worked perfectly for me with the last iPad version. Really frustrating :).
- John_SpencerFormer Employee
Hi andreakbuss, Springbox, Williamw845 Bobo94 KeelySpicer
We are unable to repro the pencil crash on our side. The crash report is not really useful in this case as its not pointing to anything useful. There are two ways you can help us further triage the issue:
1) Send a video (can be captured from a phone etc.) reproducing the crash to rdios@microsoft.com. Please add any helpful description and a link to this TC post where you originally reported the bug.
2) Or you can send a crash file from your endpoint by going Settings -> Troubleshooting -> Set Core and UI Log levels to Verbose -> Choose Output folder -> Start. Then make the app crash. A log file will be created in the output folder, then share it to rdios@microsoft.com. Please add any helpful description and a link to this TC post where you originally reported the bug.
Thanks
- John_SpencerFormer EmployeeStatus changed:NewtoUnder review
- John_SpencerFormer Employee
Thank you for the feedback. Sorry for the inconvenience. The dev team is investigating this issue and I will let you know if we need any more information to help triage the issue.
- andreakbussCopper Contributor
Started having the issue today. Apple pencil connected and works with everything until you get to the desktop that you're remoting into. Tried resetting iPad but didn't help.
- SpringboxCopper Contributor
Same here. My Apple Pencil stopped working with the latest RD release on iPad.
- Williamw845Copper Contributor
- I also just started having the problem of my Apple Pencil not working with the RD. It is still working with all the other Apps. I got out an old stylus and it works (as best as it can). It’s just the Apple Pencil that stopped working. The Apple Pencil works in the RD app before entering the Remote Desktop. I did notice that in the input window of the setting of the RD app, the cursor just “spins” and won’t let me select the Apple Pencil that is listed.
- KeelySpicerCopper Contributor
My Apple pencil is not working on remote desktop starting last week, even through it works on my other ipad apps. Any help would be appreciated
- WesseldeHaanCopper Contributor
Same probleem here, pencile don’t werk in rd sessies