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xSOU1
Copper Contributor
Jun 04, 2026
Status:
New

ISSUE - Windows App (Android) - Input latency and frozen screens with RemoteApps and handhelds

Good morning, ladies and gentlemen,

TL;DR: Current Windows App for Android changed something in the background, causing massive latency issues while input.

an announcement from end-user point of view. We are having performance and latency issues for almost eight weeks now with the current Windows App (Android). The issues are showing massive performance latency while giving input to a RemoteApp-connected Windows Terminal Server (WS2022DC).

For troubleshooting measurements, we went through EVERYTHING... Changed GPOs for connecting only via TCP instead of UDP, cleared user profiles, even provisioned new VMs with new update states, went back to March updates.

I never thought, I had to change App version (make this in an enterprise with about 100 handhelds, specifically assigned for warehouse and delivery management) to last January to solve those issues...

We definitely need more transparent patch notes (really Microsoft? 2026 and you push updates without any release notes published, not even known issues?!) and a way to downgrade versions without re-provisioning the whole RDP client for Android...

I am looking forward to hearing from other parts of the world, using RemoteApps with Android handheld scanner and RDS2022.

Best regards,

xSOU1 | Jules

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