ISSUE - Windows App (Android) - Input latency and frozen screens with RemoteApps and handhelds

Good morning, ladies and gentlemen, TL;DR: Current Windows App for Android changed something in the background, causing massive latency issues while input. an announcement from end-user point of vi...

Android client

Session performance

MMSLEIT-TR

Copper Contributor

Jul 31, 2026

Hi all,

Just want to confirm we're seeing the exact same issue - input latency and frozen screens with the Windows App (Android) on over 100 Zebra handhelds. Started after one of the recent app updates.

We've had an open case with Microsoft for weeks now, and it keeps getting bounced between teams without much progress.

Unlike some of you, a manual downgrade isn't an option for us - our devices are managed, and we're the only logistics center within our group (MediaMarktSaturn) currently running the Windows App on Zebra devices, so we can't just change the version on our side. We need an actual fix from Microsoft, not a workaround.

black-coffee

Copper Contributor

Jul 31, 2026

Don't expect any fix from Microsofts side, since it's a free app;) We switched to using xtralogic rdp. Paid solution, but WITH support and more configuration options.
You should ask you IT partner who manages your devices to do the downgrade.