Exiting RDP from server will result black screen screenshot on server
Hi, I have observed this issue to re-occur in RDP on Version 10.9.5 (2179) on
macOS.
Issue:
When I login to my server via RDP, screenshot (performed by scheduled desktop
screenshots + email of png to my email.) works fine. However when I exit RDP
and perform screenshot on the server again, the screenshot becomes black.
I think the exit or RDP from the server didn't set the screen back to normal. I
have to restart the server again (and without any RDP into server) in order for
the screenshot to work.
1 Comment
- TaniaMariscal
Microsoft
Status changed:NewtoClosedWe are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)
We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.