My organization has seen multiple occurrences where a different user's profile picture/icon is shown besides their own. This has been seen in the OS under Start (lower left corner) as well as in Settings -> Accounts. No issues have been seen with Teams or Outlook only the profile picture shown within the OS. Have not seen anything similar with our on-premise Citrix machines. Not a high priority issue obviously but would like to raise awareness. If anyone has ideas, please let me know what information I can gather to start troubleshooting! Thank you.
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We've seen this profile picture bug on AVD (Windows 11 Multi-User) happen twice now, and it's been difficult to troubleshoot.
Has anyone had success narrowing this down? Even just knowing which logs to collect when it happens would help, we want to be ready if it happens again as I'd prefer not to raise a support ticket only to get a response too late, once the logs are no longer relevant.
In my case (Win11 24H2 multi-session) the image files, remained in the golden image, caused the problem. Sysprep is not cleaning them up:
C:/Users/Public/AccountPictures
I deleted the broken ones manually before taking the image. After that it worked; since about 2 months without issues. But I guess this is not a very good blueprint.there are also some registry values:
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/AccountPicture\Users
I did not cleanup there.
We have it for our Windows 11 24H2 as well on AVD Multi-Session.
We even hat one real issue: The elevation prompt for a specific user action, was displayed for the other user (out of context for him).
This was the same user, that got the messed image in the logout-button.is any solution identified? we are getting this issue frequently in our environment?
This is still an issue. My org is having this issue currently.
Why is it even closed, if the bug still exists?
Did anyone get any answer from Microsoft what causes the issue?I never received a resolution. Not sure why it was closed.
Hi, we got this issue too!
If a user changes their icon in the start menu, the profile picture is changed to the same for all users who are logged in to the same Windows 11 multi session + FSLogix session host. Fortunately, this doesn't happen in Teams / Outlook!
This is a bug with MultiSession + Fslogix. Does anyone have any news on whether MS will fix the bug?
Has anyone found solution on this issue. I am facing the similar issue. Is it FSLogix or AD causing the issue?
Hi there, no luck so far. I have had a case with Microsoft support since end of October but barely any suggestions from them at all. They suggested we disable FSLogix to see, but we can't do that across our estate without significantly disrupting users. So I tried just disabling it for my own account but still see similar issues sometimes (the error is very intermittent for our users but still occurring).
Same issue at our org too, Win11 AVDs with FSLogix (unclear if fslogix plays any part). MS support very slow to even understand my report so far
Same issue on our estate too, can't find a clear way to reproduce yet, just reports from users
We also have that issue. Is there any fix or why was the issue closed?
