johnathanlarkin's avatar
johnathanlarkin
Copper Contributor
Oct 06, 2024
Status:
Closed

Army Virtual Desktop - iPad

Good morning,

 

I had been using the Army Virtual Desktop program on my iPad for several weeks when Microsoft changed the app from the Remote Desktop Connection to Windows Mobile App. I am no longer allowed to access Army Virtual Desktop because it seems like the Windows Mobile App can not read my common access card. I spoke with the Army IT team, and they seemed to think this is normal. However, I’m confused why it would have previously worked on a different app but not the new one. Any information would be greatly appreciated. Thank you.

Application Management
  • Deleted's avatar
    Deleted
    Oct 09, 2024

    I have had the same issue. I am no longer able to progress in the authentication process with my certificates since the transition to the Windows Mobile App. The Army Enterprise Service Desk said that the problem is on Microsoft’s end for me. Thank you for bringing this up.

    • John_Spencer's avatar
      John_Spencer
      Icon for Microsoft rankMicrosoft
      Nov 07, 2024

      Hi johnathanlarkin  and Deleted sorry for this inconvenience. If you are still experiencing the issue on the latest version of Windows App, can you please send details to iOSWA@microsoft.com on the error message you see when trying to authenticate so we can solve the issue. Thanks

      • Deleted's avatar
        Deleted
        Nov 07, 2024

        HelloJohn_Spencer

        I updated the iPad OS Windows App this morning and unfortunately encountered another credentialing problem when I attempted to log in. I want to note that my credentials do work on the browser based Army Virtual Desktop environment on the iPad but not on the Windows app. 

        I have sent an email with more information to the address you specified above. 

  • TaniaMariscal's avatar
    TaniaMariscal
    Icon for Microsoft rankMicrosoft
    Nov 08, 2024
    Status changed:
    New
    to
    Closed

    This forum is focused on Azure Virtual Desktop Feedback. The Windows App and Remote Desktop feedback has transitioned to https://aka.ms/app_WindowsAppFeedback. If you are running into issues, we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

    We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.