I have had the same issue. I am no longer able to progress in the authentication process with my certificates since the transition to the Windows Mobile App. The Army Enterprise Service Desk said that the problem is on Microsoft’s end for me. Thank you for bringing this up.
- John_SpencerNov 07, 2024Former Employee
Hi johnathanlarkin and Deleted sorry for this inconvenience. If you are still experiencing the issue on the latest version of Windows App, can you please send details to mailto:iOSWA@microsoft.com on the error message you see when trying to authenticate so we can solve the issue. Thanks
- AnonymousNov 07, 2024
HelloJohn_Spencer
I updated the iPad OS Windows App this morning and unfortunately encountered another credentialing problem when I attempted to log in. I want to note that my credentials do work on the browser based Army Virtual Desktop environment on the iPad but not on the Windows app.
I have sent an email with more information to the address you specified above.