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We have managed iPhones with Apple DEP. In the past when a user received a new iPhone, we would simply do an iCloud backup and when setting up their new managed iPhone, we'd do a restore from iCloud backup and then afterwards they would authenticate with Comp Portal app and we were fine.
Lately when we do a restore from iCloud backup it works just fine (re-downloading the apps, re-applying the settings, iMessages/Photos restored, etc.), however if we try to log into the Comp Portal app we get an error message (see below). The Comp Portal is wanting us to manually download the management profile (which we don't want).
We put a ticket in with MS Support and they advised that this is not or no longer supported. I advised that it was working before, but why all of a sudden it's not? I can't tell our users that sorry you can't use iCloud backup, you'll not only loose your iMessages & Photos but you'll have to manually re-install your apps.
Can someone please provide any insight or help here?
Microsoftraydomingue The short answer is, it's best to open a ticket so engineering can look at the logs. For this specific scenario, it sounds like you are restoring from an old iPhone to a new device, correct? This is absolutely supported (back up old device to iCloud restore from backup to new device). https://support.apple.com/en-us/108344
We also have this link I can share on backup/restore details https://learn.microsoft.com/en-us/mem/intune/enrollment/backup-restore-ios#restore-options-and-workflow and specifically the section on restoring from a different device.
My final thought is that we actually have a current issue that may be impacting you: Known issue: iOS/iPadOS ADE users incorrectly redirected to Intune Company Portal website - Microsoft Community Hub
So, if this answer doesn't solve anything, please open a ticket so engineering can see the logs and see what's happening.