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In progress of trying to move our organization to go to Entra Joined Devices instead of being in a hybrid state where several Intune features do not work to full capacity but we have run into a issue.
We seem to lack the ability to do Remote Backend Troubleshooting on a Entra Joined device. Examples unable to use WinRM, Computer Management and RDP via hostname.
Remote Help assist partially but this requires the end user to be present along with me interrupting their workflow when I could do most my Troubleshooting and apply fixes behind the scenes not bothering the end user.
Does Intune have such features I am just missing, are these features on any sort of road map, or suggestions how to get around this problem when migrating to Entra Joined Devices managed by intune.- Jason_Sandys
Microsoft
Hi Dylan Gould. The features you've called out aren't Intune features but are core Windows features that depend on two primary things: connectivity and authentication. Both are possible with Entra joined devices but some configuration is required to enable authentication (at least for WinRM). I do have a blog in my backlog to write (or get some to write for me) to expand on this and give details.- Looking forward to this, thank you!
- What is going on with Remote Help on Windows? The what's new page seems very quiet - 3 updates in the past year: https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-windows . We were expecting unattended mode to be added months ago. Thanks.
- Jason_SandysUnattended mode for Remote Help on Windows in still in our plan but has slipped timeline wise. We don't have anything additional to share on this at this time though.
TWO QUESTIONS:
- Get-AutopilotDiagnostics.ps1 doesn't work on Autopilot Device Prep because there's no ESP (registry tracking of app status) or Autopilot JSON. For techs without immediate console access, they'd have to resort to a variety of community scripts or bother the Intune admins. Will there be a unified "offline diagnostics" update that doesn't require console access for both Autopilot and Device Prep?
- Is there a timeline for Autopilot Device Prep pre-prov, self-deploy, OOBE Automation, increased App deployment support, and Tenant assignment and related features that are still missing?
Ana_Maria_KoboriIs Intune (or everything related to applications to manage devices remotely) available for ARM Copilot+ PCs? Do we have some official guidelines related to using Intune to deploy ARM Copilot+ PCs? Are there any limitations? The questions come in the context that many companies are considering this purchase and we cannot find official guidelines in the Microsoft documentation. Thank you!
- Jason_SandysWindows on Arm (which is the "branding" for Arm64 devices) are fully supported as a managed client in Intune just like non-Arm64 Windows is. Anything that you may discover that doesn't support Windows on Arm in Intune should be considered a bug. The single exception to this statement is currently being addressed and will roll out soon.
