Feedback on Microsoft Intune and the Intune Suite

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Do you use Intune to manage your device estate? Are there features you need to go fully cloud-native? What would make day-to-day device management easier? Are you exploring or the Intune Suite to uni...

Heather_Poulsen

Updated May 13, 2025

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Dylangould

Brass Contributor

Oct 01, 2024

In progress of trying to move our organization to go to Entra Joined Devices instead of being in a hybrid state where several Intune features do not work to full capacity but we have run into a issue.

We seem to lack the ability to do Remote Backend Troubleshooting on a Entra Joined device. Examples unable to use WinRM, Computer Management and RDP via hostname.
Remote Help assist partially but this requires the end user to be present along with me interrupting their workflow when I could do most my Troubleshooting and apply fixes behind the scenes not bothering the end user.

Does Intune have such features I am just missing, are these features on any sort of road map, or suggestions how to get around this problem when migrating to Entra Joined Devices managed by intune.

Jason_Sandys

Microsoft

Oct 01, 2024

Hi Dylan Gould. The features you've called out aren't Intune features but are core Windows features that depend on two primary things: connectivity and authentication. Both are possible with Entra joined devices but some configuration is required to enable authentication (at least for WinRM). I do have a blog in my backlog to write (or get some to write for me) to expand on this and give details.

MP_35
Brass Contributor
Oct 01, 2024
Looking forward to this, thank you!
- Dylangould
  Brass Contributor
  Oct 01, 2024
  Hey Jason, As I know its in your backlog, do you have recommended documentation else where I could read on so I can start on investigating this sooner then later?
  - Jason_Sandys
    Microsoft
    Oct 01, 2024
    This may help: https://anthonyfontanez.com/index.php/2022/11/04/remotely-managing-windows-endpoints-part-ii-azure-ad-joined-hosts/#h-a. It's unofficial and not necessarily authoritative I don't vouch for its content as I haven't fully read through it (but it was written by a Microsoft FTE).