Event details
Join us on July 21st for our Copilot Cowork webinar and discover new ways to unlock productivity with cross application AI-powered collaboration. We'll also cover new tools for managing Copilot Credi...
Emily_Perina
Updated Jul 16, 2026
kaylee2
Jul 21, 2026Copper Contributor
How is it decided when prepaid capacity pack credits are used vs pay as you go? Why are prepaid capacity packs not used up before consuming pay as you go credits? How can I accurately report credit usage and total cost when there are discrepencies in the M365 admin center? I see a different total number of credits used when I view the overview vs when I look at the credits used by the default policy.