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Julie null's avatar
Julie null
Copper Contributor
Jun 05, 2018

Word won't open on mac

Hi, For the last couple of days, the word app on my mac won't open. It bounces after clicking in the icon and then nothing happens. I have to force the app to shut down. All the other office apps ar...
Rochel Tehila Israelsky's avatar
Rochel Tehila Israelsky
Copper Contributor
Sep 20, 2018

Fix= Before opening Any Office program:

1 Turn off wifi

2. Open Office program 

3. turn wifi back on. 

It's the only thing that's worked for me. Now my chrome is doing the same thing, nd this fix works for that as well. 

liam2018's avatar
liam2018
Copper Contributor
Dec 03, 2018

Turning Wifi off before opening Word did solve the problem for me, and now I'll try to figure out what the real issue is.  Thank you!

  • merswanson's avatar
    merswanson
    Copper Contributor
    Dec 05, 2018

    I had this problem with powerpoint so I reinstalled 365, then every office app wouldn't open unless I opened a file. I spent hours on searching for the answer and found this worked:

    I opened word with a file (opened a word document I had saved) 

    Clicked on Word then preferences 

    then general

    then unclicked the check on show document gallery when opening word

    It fixed the issue for me. 

    I tried this with wifi off, but it may work either way. Hope that helps. 

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