Forum Discussion
Word won't open on mac
Hi Julie,
Are you trying to open a document or running word from the applications folder?
It would be good to test both if you have not already.
can you advise how you are starting Word?
If you are starting from shortcut on desktop ... Try moving to trash and start from app's folder.
Hope this helps you out, please provide as much information as you can for what you have tried. For example, how, what happened, error messages.
Kind regards
Mitch
I've tried opening word from documents, from the application folder, the dock shortcut. nothing works. As I said, I don't get any response whatsoever. No error message.
- Hi Julie,
Repairing the installation is a great idea.
Here are some instructions I found that may help.
https://www.easeus.com/mac-file-recovery/word-not-opening-on-mac.html
I am assuming you have Office 365 2016... if you have the office installer download you could try running that again to if it resolves the issue.
Regards
Mitch It sounds like you need to repair the installation. This is a separate process on PCs, but on the Mac...
In Excel, go to Help menu and Check for Updates. This should rebuild the installation.
no updates....
- Step 1. On the Go menu, click Utilities.
Step 2. Start the Disk Utility program.
Step 3. Choose the primary hard disk drive for your computer.
Step 4. Click the First Aid tab.
Step 5. Click Repair Disk Permissions.
# 2. Remove Word preferences
Step 1. Open Library and then Preferences folder.
Step 2. Locate a file named as com.microsoft.Word.plist. Move the file to the desktop.
Step 3. Now start Word and check whether the problem still occurs. If yes, go and restore the file to its original location and start it over.
Step 1. Open Library and then Preferences folder.
Step 2. Open the Microsoft folder and locate a file named as com.microsoft.Word.prefs.plist. Move it to the desktop.
Step 3. Now start Word and check whether the problem still occurs. If yes, go and restore the file to its original location and start it over again.
Step 1. Open Library and then Preferences folder.
Step 2. Open the Application Support folder.
Step 3. Open the Microsoft folder.
Step 4. Open the Office folder.
Step 5. Open the User Templates folder.
Step 6. Locate the file that is named Normal, and move the file to the desktop.
# 3. Try to open, repair and recover Word
Step 1. Start Word. On the File menu, click Open.
Step 2. In the Open dialog box, click to select the file that you want to open.
Step 3. Click the down arrow on the Open button and then click Open and Repair.
