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Julie null's avatar
Julie null
Copper Contributor
Jun 05, 2018

Word won't open on mac

Hi, For the last couple of days, the word app on my mac won't open. It bounces after clicking in the icon and then nothing happens. I have to force the app to shut down. All the other office apps ar...
Mitch_C's avatar
Mitch_C
Copper Contributor
Jun 06, 2018

Hi Julie,

 

Are you trying to open a document or running word from the applications folder?

 

It would be good to test both if you have not already.

 

can you advise how you are starting Word?

 

If you are starting from shortcut on desktop ... Try moving to trash and start from app's folder.

 

Hope this helps you out, please provide as much information as you can for what you have tried. For example, how, what happened, error messages.

 

Kind regards

Mitch

  • lilbiscuit's avatar
    lilbiscuit
    Copper Contributor
    Nov 24, 2018
    Mitch - What does it mean if you can open office apps by opening a file, but you can't open them by clicking on the app icon? I get what Julie gets when clicking app icons: bouncing icons and then they die. But when clicking on files, the associated app (i.e. Word for .doc files) does open.
    • lilbiscuit's avatar
      lilbiscuit
      Copper Contributor
      Nov 24, 2018
      UPDATE: If you try to click "File -> New from Template..." in the Office apps...they crash instantly.

      So it must be a template issue because the template screen is what is supposed to load when you launch an Office app from its icon.
  • Julie null's avatar
    Julie null
    Copper Contributor
    Jun 07, 2018

    I've tried opening word from documents, from the application folder, the dock shortcut. nothing works. As I said, I don't get any response whatsoever. No error message. 

    • Mitch_C's avatar
      Mitch_C
      Copper Contributor
      Jun 08, 2018
      Hi Julie,

      Repairing the installation is a great idea.

      Here are some instructions I found that may help.

      https://www.easeus.com/mac-file-recovery/word-not-opening-on-mac.html

      I am assuming you have Office 365 2016... if you have the office installer download you could try running that again to if it resolves the issue.

      Regards
      Mitch
    • Colleen Kayter's avatar
      Colleen Kayter
      Brass Contributor
      Jun 07, 2018

      It sounds like you need to repair the installation. This is a separate process on PCs, but on the Mac...

       

      In Excel, go to Help menu and Check for Updates. This should rebuild the installation.

      • Julie null's avatar
        Julie null
        Copper Contributor
        Jun 09, 2018

        no updates....

         

  • Gary Hart's avatar
    Gary Hart
    Copper Contributor
    Jun 06, 2018

    I have tried all options - even clicking on word document from Finder.

     

    Excell and Powerpoint work fine.

     

    HELP!!!!!  I need my Word!!!!!

     

    Gary

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