Forum Discussion
Word translator stopped working
Hello all, since a few days, the Translator tool in Word stopped working, when selecting the translate option of a part of text, the Translator window opens in Word, but does not render the langu...
Peter_Geelen Under File>Options>Trust Center>Trust Center Settings>Privacy Options, do you have a check mark in the box for "Turn on all connected experiences"?
If so, as the Translator loads properly here and functions correctly, I would suggest
performing an On-Line repair of the Office installation as detailed in the Knowledge Base article at:
It looks like the DNS malware protection is blocking websites that Translator is using...
After a bit testing to find network issues I switched to a VPN, this way the local network firewall and the DNS PiHole (DNS adware blocker) server are out of the picture.
Then Translator starts working again... but I can't find the exact DNS domain that is being blocked in the DNS server.
Is there a list of DNS names that the Translator uses, I can manually unblock or put it on the DNS white list?
After a bit testing to find network issues I switched to a VPN, this way the local network firewall and the DNS PiHole (DNS adware blocker) server are out of the picture.
Then Translator starts working again... but I can't find the exact DNS domain that is being blocked in the DNS server.
Is there a list of DNS names that the Translator uses, I can manually unblock or put it on the DNS white list?
Same thing here it is so strange as it works perfectly with VPN and it used to work flawlessly just few weeks ago.
is there any settings that needs to be changed in the security settings? Peter_Geelen
- by doing further search i found this solution: (last entry about changing the DNS settings for IPV4:
https://answers.microsoft.com/en-us/msoffice/forum/all/why-isnt-translator-in-word-working/c0b518ca-a3dd-46e8-82a7-233012897689
I did it and it actually worked without any issues and without the VPN. Still do not understand why but as long as it works as I use the translator frequently.
Would love to know the technical reasons behind this.- Hi all,
Since a couple of weeks (maybe two months) my translator in Word also stopped working. I tried the advice from the previous posts but it didn't work. In my case Translate doesn't hang, but I get an error message immediately when I select 'Translate document' or 'Translate section'. The error messages reads as follows:
In Dutch: FOUT Deze invoegtoepassing kan niet worden gestart omdat deze niet goed is ingesteld.
In English it must be something like: ERROR This add-in cannot be started because it is not properly configured.
I did a full repair with my Office 365 subscription, and I've checked the privacy settings of the trust center (allowing optional connected experiences), but nothings seems to help. With another laptop connected to the same Wifi it still works, although that laptop runs Windows 10, and my laptop runs Windows 11.
It looks to me that my add-in is faulty or not correctly set, but I cannot find the location of the add-in and don't whether it can or must be (re)installed.
Many thanks for any clue,
Robbert
