Forum Discussion
Word Online (Web version) auto deletes text
I've been fighting this issue for almost 2 years now. Unfortunatly, I've just gone to google Docs when I need to create a word document.
And I thought I was the only one to face this issue. I have also reported to Microsoft, but they did not tried to fix yet after many years.
- Stefan_BlomJul 21, 2025MVP
You should be able to use the mobile apps instead of the browser versions of Word, Excel etc.
- BaillieCHJul 24, 2025Copper Contributor
The mobile apps are fine if you are using your phone traditionally. However, when productivity is actually needed some (like myself) use the phone in DEX mode (desktop like environment. When using the mobile apps in this mode where you can use an actual keyboard and mouse, they are REALLY bad because it is only optimized for touch and makes it a huge pain to use. The web version , however, is optimized for keyboard and mouse. But the issues described above pop up becaise the web versions aren't domt like mobile browsers even when you request the desktop mode. Kind of sucks from a company that wants to move products to cloud versions.
- Stefan_BlomJul 25, 2025MVP
At a guess, the desktop apps (Windows or Mac) will remain superior to all other versions for quite a long time.
You can post feedback for Microsoft using the portal at https://feedbackportal.microsoft.com/feedback .
- alfradoJul 22, 2025Copper Contributor
I prefer google docs than such laggy mobile apps. What is the meaning of web version if Microsoft is unable to fix such basic issue after so many years ? You should be serious with this problem as tablet users are increasing and they need browser version. But it doesn't matter anymore for me as I have shifted completely to google docs.
- oliveiram10Jul 21, 2025Brass Contributor
Mobile versions are even worse thus why we’re trying to use the online version.
- Stefan_BlomJul 22, 2025MVP
If you want something truly stable, you need to run the Office desktop applications on a PC or Mac. Maybe that isn't an option in this case.