Word mac issue

Hello,

I want some help. I have a user who has a Mac Word file she needs to recover. She is stating that the file is hidden; she worked on the file, and then her computer restarted and lost the document. I told her to check the recycle bin to see if its in there. She said she created the file, modifying it from a previous file, and now it won't let her open the file. She then said this I found the missing text. The hidden document is visible in a shadow-like form. When she went to rename the document, there was no dot at the beginning of the file name. The renaming process did not result in the document being made visible?

Can I get some help please?