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Markus Bundschuh's avatar
Markus Bundschuh
Copper Contributor
Dec 04, 2017
Solved

Word hangs for about 20s when pasting text the first time

Hi all, I have a strange issue with Word 2016 (Office 365) of one of my customers. When Word 2016 is opened the first time the user pastes in content via clipboard, word hangs for about 20-30 secon...
  • Markus Bundschuh's avatar
    Markus Bundschuh
    Dec 14, 2017

    Problem is solved:

    Affected: Office 2016 Click to Run Version 1710 Build 8625.2139 Katharina and probably some minor versions before

     

    Solution: Update to the latest Version Version 1711 (Build 8730.2127) of 12th Dec. 2017.

     

     

Pieter Veenstra's avatar
Pieter Veenstra
MVP
Dec 04, 2017

Hi Markus Bundschuh,

 

Are you copying/pasting plain text? Can you try copying text form notepad? Do you still get the long delay?

 

I've seen this kind of delay when you try to copy text from a website.

  • Markus Bundschuh's avatar
    Markus Bundschuh
    Copper Contributor
    Dec 04, 2017

    Hi Pieter,

     

    yes, the problem occurs when I paste plain text from notepad. It seems that it happens regardless of the application the copy action takes place (tested to copy from Outlook and Edge).

     

    Thanks,

     

    Markus

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