Forum Discussion
Word found unreadable content
A couple of weeks ago, I started receiving the following error: 'Word found unreadable content in XXXX. Do you want to recover the contents of this document? If you trust the source of this document, click yes.' At first, it seemed like an isolated case, but it has become recurring. Could it be an issue with a recent update, or is it just a coincidence?
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The message suggests damaged XML in one or more documents. If you see this with new, blank documents, exit Word and rename the Normal template. Instructions for Word for Windows can be found in the article https://learn.microsoft.com/en-us/office/troubleshoot/word/issues-when-start-or-use-word#option5.
