Forum Discussion

kathryndillonnewman

Brass Contributor

Sep 09, 2020

Word Fields showing in PDF instead of contents

Hi I'm assuming this is a Word issue. I have been asked to help someone who opens a Word doc, fills in contents in fields then saves it as a PDF. This works for all his colleagues and me, but whe...

kathryndillonnewman

Brass Contributor

Sep 21, 2020

Tried that one! He said it didn't help.

Thanks, though.

Kathryn

MVP

Sep 21, 2020

kathryndillonnewman

Does this happen only on your colleague's computer? Other people don't have a problem with printing/saving to PDF, even if they open the exact same document?

Depending on the type of fields, it may be necessary to turn off the printing of hidden text as well.

kathryndillonnewman
Brass Contributor
Sep 22, 2020
Sorry Stefan_Blom

That was a wild goose chase. He hadn't unticked about displaying Field codes instead of values. I'd asked him last week and he said he had, but only when I got the chance to connect remotely could I see that he hadn't!

thanks for your help
- Stefan_Blom
  MVP
  Sep 22, 2020
  kathryndillonnewman
  
  Indeed, both the display and the print option need to be turned off, for the document to look and print properly.
  
  Thanks for the follow-up.
  - shrimehta8
    Copper Contributor
    May 19, 2021
    Stefan_Blom
    
    One of my clients is still facing the same issue even though I have unchecked the print option.
    
    Could also show me a screenshot where exactly display options need to be turned off? I was able to figure out the print option but not the display option.
    
    Can there be an issue with the language as my client is french and her word interface is in French?
kathryndillonnewman
Brass Contributor
Sep 22, 2020
Hi Stefan_Blom

Yes, it's fine for everyone else (including me) using the same document. I hope to remote in again today and will look at the hidden text, though.

Thanks

Kathryn

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